Seasonal VIP Experience Coordinator

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Seasonal VIP Experience Coordinator

Description

Join us for this incredible opportunity to be part of our Food & Beverage team as the Nest VIP Experience Coordinator at Thompson Seattle!

The Nest is one of the city's most iconic rooftop bars, nestled atop the Thompson Seattle hotel. It offers unmatched panoramic views of Elliot Bay and the Olympic Mountains. To complement its show-stopping vantage point, The Nest offers an unforgettable experience with tantalizing bites and refreshing libations made with seasonal ingredients highlighting the Pacific Northwest. It also offers experiences beyond those of your standard downtown bars, from intimate tastings to DJs spinning vinyl under the stars and everything in between. The Nest is the place to see and be seen!

We're looking for an individual who embodies the luxury lifestyle experience-someone who works well in a team-oriented environment, supporting the Food & Beverage team with administrative tasks, delivering VIP experiences, and assisting with the coordination of events. You will be responsible for providing outstanding customer service, receiving and qualifying leads for Food & Beverage managers, and supporting the overall goal of delivering distinctively different guest experiences. This role emphasizes VIP client relations and the seamless coordination of high-profile events.

Essential Duties and Responsibilities:

• Create VIP Experiences: Welcome VIP guests with a warm, personable demeanor, ensuring they feel special and well taken care of from arrival to departure.
• Guest Satisfaction: Utilize problem-solving skills to address and resolve guest complaints, ensuring their loyalty and satisfaction.
• Product Knowledge: Share your knowledge of the available services and amenities to enhance guest experiences, making them feel at home.
• Client Relations: Prospect, solicit, and close new business while managing relationships with VIP clients, ensuring their needs are prioritized.
• Event Coordination: Collaborate with The Nest General Manager to ensure event details are planned and executed flawlessly, including coordinating with chefs for creative menus and new product ideas.
• Communication: Maintain open lines of communication with staff, clients, and management to ensure smooth operations and the fulfillment of guest needs.
• Telephone and Greeting: Promptly answer phones and enthusiastically greet all guests with a welcoming spirit, even during busy periods.
• Reporting and Quotes: Produce accurate quotes, confirmations, and timely reports on appointments, calls made, and business leads.
• Client Tours: Meet with clients, escort them through the property, and highlight the available services and features.
• Policy Standards and Guidelines: Collaborate with the General Manager to establish and maintain service standards, policies, and procedures that ensure the highest quality of service.

Additional Information:

• The hours for this position are flexible, including nights and weekends, to accommodate VIP client needs and high-profile events.
• Thompson Seattle considers the season to be from May to September, though this may vary

Thompson is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

Join us at our upcomingJOB FAIRfor an exciting opportunity to meet with hiring managers on-site for on-the-spot interviews and potential job offers! We're hosting the following events:

• 3/10: 10:00am - 2:00pm atThe Nest
• 3/11: 2:00pm - 6:00pm atFlybaby
• 4/6: 2:00pm - 6:00pm atFlybaby
• 4/7: 10:00am - 2:00pm atThe Nest

Don't miss out on your chance to secure a new role!

Benefits available with this position include:

• Medical / Dental / Vision Insurance (Full-Time) after 30 days of employment
• 401k&Retirement Savings Plan (RSP)
• Basic Life Insurance
• Short term disability insurance
• New Child Leave & Adoption Assistance
• Compassionate Leave
• Paid Time Off:

Thompson Seattle colleagues begin accruing Vacation Time on their first day of service. At six months of service, colleagues are vested in the time they have been accruing. Full Time & Part Time Colleagues are eligible for vacation time.

• Hire Date Through Four Years 10 Days or 80 hours
• Five to Nine Years 15 Days or 120 hours
• 10 years or greater 20 Days or 160 hours
• Sick Leave:
• Full time, part time and on-call colleagues accrue and have the right to utilize sick and safe time according to Seattle s Paid Sick and Safe Time Ordinance. As a Tier Three employer all colleagues accrue one (1) hour of paid sick and safe time for every 30 hours worked starting on their hire date, however, these colleagues cannot use their accrued sick time until they have completed 90-days of employment with Hyatt
• Extended Illness Days:unused sick and safe time in excess of 72 hours converted to Extended Illness Days at the end of each calendar year
• Holiday Pay:
• Full-time colleagues are eligible for holiday pay on their first day of employment. The paid holidays for eligible colleagues recognized by our hotel are: New Year s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, Christmas Day, and 2 pre-approved days for Floating Holidays.

Additional perks may include:

• Colleague Discounted Rates as of the 1st day of employment
• Complimentary Room Nights for full-time and part-time positions after 90 days of employment
• Flexible Spending Account
• Subsidized ORCA Pass or free parking
• Tuition Reimbursement of $1,000.00 per calendar year
• Complimentary Dry Cleaning of Uniforms
• Employee Assistance Program

Wage Information

Hourly role:The hourly rate for this position starts at $26.54 with an increase to $27.04 after 90 days.

Hourly roles with five-year rates:The hourly starting rate for this position is $27.04 This position also has an established rate for colleagues who remain in the position for five years, which is an additional $0.50

Hourly roles with seven year rates:The hourly starting rate for this position is $27.04. This position also has an established rate for colleagues who remain in the position for seven years, which is an additional $0.75

Hourly roles with ten year rates:The hourly starting rate for this position is $27.04. This position also has an established rate for colleagues who remain in the position for ten years, which is an additional $1.00

Pay ranges are listed on each job posting individually.

Qualifications
Qualifications:

• VIP Client Management: Meet and greet VIP clients, manage relationships, and ensure a high level of satisfaction with their experience.
• Food & Beverage Operations: General knowledge of operations to ensure smooth coordination between teams.
• Flexibility: Ability to manage multiple priorities in a fast-paced environment while maintaining a positive attitude.
• Customer Service Experience: Proven experience in providing exceptional service and supporting team-oriented environments with attention to detail.
• People Skills: Strong interpersonal skills, passionate about creating memorable guest experiences.
• Communication: Excellent verbal and written communication skills.
• Organizational Skills: Effectively manage guest bookings and ensure smooth handoff to operations.
• Meeting Attendance: Attend required meetings to ensure alignment with operations.
• "People Person": Friendly, adaptable, and able to manage multiple tasks with ease.
• Flexible: must be available for nights and weekends, to accommodate VIP client needs and high-profile events.