United States
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Industry : Hotels & Resorts
Department : Finance and Accounts
Location : Toronto, Canada
Level : Staff Line level
Posted : 22 Feb 2025
Job Role : Revenue Management
Recruiter : Hyatt Hotels
Job Ref : HOZ53431
Employment Type: Permanent
Job Type :
Validate Through : 2025-03-22
Salary Description: Competetive Salary Offered
Description
Do you want to make a difference in the lives of those around you, be part of something bigger, and love where you work?
Join a community that values respect, integrity, inclusion, empathy, experimentation, and well-being. At Hyatt, diversity, equity, and inclusion are at the core of our purpose: to care for people so they can be their best.
Recently renovated with striking architecture, art, and bespoke culinary experiences, Park Hyatt Toronto offers a sophisticated, approachable luxury with a distinct character highlighting our Yorkville location.
Why should you work at the Park Hyatt Toronto?
• Complimentary meal during shift
• Paid medical days and paid personal days
• Employer RRSP Matching Contributions
• Complimentary hotel nights and discounts at Hyatt properties around the world
• Extended Health and Dental benefits for you and your dependents 30 days after joining
• Tuition reimbursement program
• 2023 and 2024 Great Place to Work Certified
About the Role
The hotel Revenue Manager at Park Hyatt Toronto will oversee the efficient operation of the reservation team and assist the Director of Revenue with analysis and deployment of commercial strategy. Responsibilities include:
• Ensuring all bookings are accurately recorded and guests are informed about hotel policies and procedures related to their stay.
• Managing room inventory to optimize availability for bookings while avoiding overbooking.
• Coordinating with other departments, such as housekeeping and front desk, to ensure rooms are clean, well-prepared, and ready for arriving guests.
This role plays a key part in delivering seamless guest experiences and maintaining high operational standards.
Main duties and responsibilities:
• Manage the Reservations team & all rooms reservations processes for the hotel. For both individual and group bookings.
• Assisting the Director of Revenue Manager in developing new Reservations/Revenue SOP's for the team following the introduction of a new property PMS.
• Manage the Reservations team to meet and exceed budgeted targets.
• Develop the Reservations team to ensure the constant delivery of excellent guest and customer service.
• Ensure all email traffic is monitored and reservations appropriately recorded and checked - dates, price, market segmentation, sources etc.
• Manage no-show and cancelled reservations and process charges according to hotel policy.
• Work closely with the Sales team to help identify leads and convert leads to confirmed bookings.
• Liaise with the Director of Revenue to maximise room revenue. Assist the Director of Revenue with daily, weekly and monthly revenue reporting.
• Deal with customer complaints & reviews in a professional and efficient manner, ensuring guest satisfaction at all times.
Revenue and Occupancy Management:
Rishi star
Mumbai, India
Awesome hotel !!