United States
Our foundation in family goes back to 1957, when entrepreneur Jay Pritzker purchased the original Hyatt House motel. Pritzker and his brother, Donald, worked to grow the Hyatt brand, powered by their belief in the importance of family and care. As of March 31, 2020, Hyatt is a global hospitality company with 20 premier brands and more than 900 hotel, all-inclusive, and wellness resort properties in over 65 countries across six continents.With more than 127,000 colleagues across 65 countries, we embrace all cultures, races, ethnicities, genders, sexual orientations, ages, abilities, perspectives, and ways of thinking. Our culture is one that empowers every individual to be his or her best, and such authentic connection inspires the way we care for each other and for our guests.Be a part of something bigger. Enjoy life every day. Make a difference in the lives of those around you. Love where you work. Join a company that values respect, integrity, humility, empathy, creativity, and fun. With careers spanning the globe, your perfect opportunity awaits. Discover why Hyatt is consistently ranked one of the world’s best places to work.
Industry : Hotels & Resorts
Department : Front of House
Location : Malaysia, Malaysia
Level : Staff Line level
Posted : 18 Dec 2024
Job Role : Reservations Manager
Recruiter : Hyatt Hotels
Job Ref : HOZ87051
Employment Type: Permanent
Job Type :
Validate Through : 2025-01-15
Salary Description: Competetive Salary Offered
Description
Main Duties
Administration
§ Ensures that an efficient and accurate filing system, both manually as well as electronically is maintained at all times.
§ Maintain accurate records of pricing strategies, contracts, negotiations, and revenue performance.
§ Generate and distribute regular reports on revenue performance and key performance indicators to relevant stakeholders, including senior management and ownership.
§ Ensure compliance with internal policies, brand standards, and legal regulations related to revenue management and pricing.
§ Define and manage rate rules, restrictions, and booking policies in the property management system.
§ Oversee the organization and storage of relevant data, including historical revenue data and market trends.
Customer Service
§ Collaborate with the front desk to provide guidance on pricing policies, availability, and customer inquiries.
§ Implement clear and transparent pricing policies to reduce guest confusion and enhance trust.
§ Utilize customer feedback and reviews to improve pricing and service improvement strategies.
§ Collaborate with the marketing team to promote and support loyalty programs to retain and engage repeat customers.
§ Develop packages, promotions, and discounts to stimulate demand during off-peak periods or for specific market segments.
§ To be attentive to respect the privacy / confidentiality of the information or guest name available. Ensure not to transmit any guest name or guest history information.
Marketing
§ Collaborate with the marketing department to align pricing and promotional strategies with marketing campaigns.
§ Provide pricing and inventory data to support content development for marketing materials and online presence.
§ Leverage competitive analysis to inform marketing strategies, including pricing positioning.
§ Utilize customer data and booking patterns to inform marketing timing and campaigns for maximum effectiveness.
§ Support event marketing efforts by providing rate and pricing strategies for conferences and meetings.
Operational
§ Lead efforts to protect revenue by mitigating risks associated with overbooking, under booking, and fraudulent activities.
§ Actively follows up sales leads.
§ Develop and maintain operational procedures for the reservations department to optimize resources
§ Ensures to achieve or exceed the monthly and yearly target of room sales.
§ Manage relationships with third-party vendors providing operational support for reservation systems.
§ Ensures services provided are always carried out according to defined standards with the utmost efficiency, consistency and courtesy as detailed in the Operation Manual.
§ Monitor operational reports and metrics to identify areas for improvement and streamline processes.
§ Maintains a detailed knowledge of hotel facilities, features and services.
Personnel
§ Supports the implementation of The Hyatt Care Purpose, demonstrating and reinforcing Hyatt's Values and Culture Characteristics.
§ Promote teamwork and effective communication among reservation, revenue management, and front office personnel.
§ Assists Senior DOS to plan and implement effective training programmes to other related employees.
§ Foster a culture of continuous learning and professional development within the department.
§ Oversee conflict resolution and handle personnel matters with sensitivity and professionalism.
Other Duties
§ Attends and contributes to all training sessions and meetings as required.
§ Exercises responsible behaviour at all times and positively representing the hotel team and Hyatt Hotel Group.
§ Maintains strong, professional relationship with relevant representatives from competitor hotels, business partners and other organisations, especially travel agencies, local business groups and airlines.
§ Reads the hotel's Employee Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to computer resources, fire, hygiene, health and safety.
§ Ensures high standards of personal presentation and grooming.
§ Responds to changes in the Sales and Marketing function as dictated by the industry, company and hotel.
§ Carries out any other reasonable duties and responsibilities as assigned.
Rishi star
Mumbai, India
Awesome hotel !!