Reservations + Group Room Coordinator

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Reservations + Group Room Coordinator

Description

• Thompson Houston is now hiring new colleagues to join the hotel's reservations team. Set in a soaring 36-story skyscraper, Thompson Houston + The Residences at the Allen is the city's newest and most fashionable landmark. This architectural marvel sets a stylish scene for influential locals, seasoned globetrotters, and cultural tastemakers to meet and connect, luxuriate, and celebrate. The hotel's coveted location in verdant Buffalo Bayou Park centers the property as a veritable oasis within the city. Newly opened Winter 2024, this luxury oasis boasts 172 luxury guestrooms, including 34 breathtaking suites, and a private collection of 100 residences. Unmatched amenities include a full-service spa, a well-equipped fitness center, several destination restaurants, a private heliport, an expansive one-acre pool deck, and over 17,000 square feet of flexible meeting and event spaces. As a Thompson Houston colleague, you will enjoy the following benefits:

• Free room nights, Discounted and Friends & Family Room Rates

• Medical, Dental and Vision Insurance with only 30-day waiting period!

• 401K with company match

• Free parking

• Generous Paid Time Off

• Paid Family Bonding Time and Adoption Assistance

• Tuition Reimbursement

• Employee Stock Purchase Plan

• Discounts at various retailers -Apple, AT&T, Verizon, Headspace and many more

Candidate will manage group reservations and group rooms inventory as part of the convention services process

• Establish initial contact with customer at file turnover

• Maintain relationship with customer, up to arrival, for all matters pertaining to guest room usage, including obtaining no-show and wash history, obtaining and managing changes to rooming lists and tracking and managing the inventory for all groups

• Cancellation/ no show reports and payment processes on these charges

• Manage OTA extranet guest interaction & reviews

• Inventory management to ensure house is set and selling correctly

• Review reservations booked the previous day to ensure

o VIP guests are marked

o Package inclusions are attached appropriately

o Ensure reservations comments and notes are updated with requests

o Prepayment

• Answering phone calls and responding to email from potential guests who are interested in making reservations or may have room reservation related questions.

• Processing reservations, cancellations and modifications using reservation software

• Collecting payment from guests with prepayment reservations

• Manage billing setup in PMS for group and transient reservations

• Business travel corporate and leisure reservation requests

• Assist revenue team with loading and managing rate plans

• Ensure market segmentation is correct on incoming reservations/rate codes

• Manage wholesale cutoff calendar

• Revenue management projects as needed

Qualifications

• Expert knowledge of Word, Excel and Encore/Spirit
• Excellent multi-tasking and organizational skills
• Excellent time-management skills
• Excellent customer service and interface skills
• Understanding of rooms merchandising and yield management processes

Our Values: Empathy Integrity Respect Inclusion Experimentation Wellbeing

At Hyatt, we believe in the power of belonging- of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.

Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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