Reservations Coordinator

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Reservations Coordinator

Description

Find your place at Park Hyatt Aviara:Become part of one of San Diego's premiere destination locations, a AAA Five-Diamond luxury resort. Recently renovated with striking architecture, a beautiful spa, an 18-hole Arnold Palmer designed golf course, and a resort getaway that offers world-class recreation and relaxation amid 200 lush acres of natural beauty, Park Hyatt Aviara offers sophisticated, approachable luxury with distinct character highlighting our Carlsbad location.

About the Role -Reservations Coordinator

A Reservations Coordinator is responsible for reservations duties, but is not limited to handling guest room reservation requests for the hotel, provide guest with hotel facility information and answer questions relating to the hotel and local area, blocking rooms, entering group rooming lists, posting prepayments, billing no-show reservations, and other duties as assigned.Also responsible for answering all incoming calls, handling guest mail and faxes, and taking messages for guests.

Wage Information:

The hourly rate for this position is $23.50

What are the ADDITIONAL BENEFITS of working at the Park Hyatt Aviara?

• Hyatt colleagues work in an environment that demands exceptional performance yet reaps great rewards. Hyatt has the best to offer including:

• Medical, Dental, and Vision for you and your dependents after 30 days of Full Time employment

• Paid holidays, vacation and sick leave

• Life Insurance, 401K with Matching, Flexible Spending Account (FSA), Employee Assistance Program, Tuition Reimbursement, Complimentary Employee Meal, Complimentary Parking, Referral Bonuses

• Complimentary hotel nights and discounts at Hyatt properties around the world

• Unlimited growth potential with Hyatt.Ability to relocate for advancement opportunities in the future

• Teaching hotel where you can learn from some ofthe best in the business

Qualifications
Some of the responsibilities include:

• Knowledge of Hyatt, Forbes 5 Star and AAA 5 Diamond Luxury Standards and Service Expectations

• Professional, personalized and engaging luxury service required

• React quickly to guest service opportunities and recovery, logging and notifying proper areas where appropriate and take ownership of recovery process with support of leadership team

• This individual is responsible for answering incoming calls to the resort and must have good typing skills, a pleasant attitude and excellent phone demeanor

• Correspond with guests in a professional manner before, during and after their stay

• Experience with as many of the following hotel systems is preferred: Opera, Reserve, HotSOS, Zingle, Open Table, Infrasys or Micros, Book4Time, Alice (Go Concierge),

EXPERIENCE AND QUALIFICATIONS

• 1+ years of experience in customer interactions within Hotels and/or Food & Beverage

• Excellent mathematical, written, spoken, technical and computer skills

• Desire for building a career in hospitality preferred

• General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment

• Ability to work with minimal supervision; maintain confidentiality of information and pertinent data

• Prioritize and engage in multiple tasks simultaneously. Must be detailed in your approach and thorough in your follow up in both action and communication

• Computer literate in Microsoft Window applications required

• Highly responsible & reliable, experience creating trust and handling high expectations with guests

• Ability to work well under pressure in a fast paced environment, and work cohesively as part of a team

• Ability to focus attention on guest needs, remaining calm and courteous at all times

• Confident personality with excellent personal presentation and communications skills

Hyatt is an Equal Opportunity Employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity

All Candidates must be in possession of identification proving authorization to work in the United States. This Position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered.