United States
Our foundation in family goes back to 1957, when entrepreneur Jay Pritzker purchased the original Hyatt House motel. Pritzker and his brother, Donald, worked to grow the Hyatt brand, powered by their belief in the importance of family and care. As of March 31, 2020, Hyatt is a global hospitality company with 20 premier brands and more than 900 hotel, all-inclusive, and wellness resort properties in over 65 countries across six continents.With more than 127,000 colleagues across 65 countries, we embrace all cultures, races, ethnicities, genders, sexual orientations, ages, abilities, perspectives, and ways of thinking. Our culture is one that empowers every individual to be his or her best, and such authentic connection inspires the way we care for each other and for our guests.Be a part of something bigger. Enjoy life every day. Make a difference in the lives of those around you. Love where you work. Join a company that values respect, integrity, humility, empathy, creativity, and fun. With careers spanning the globe, your perfect opportunity awaits. Discover why Hyatt is consistently ranked one of the world’s best places to work.
Industry : Hotels & Resorts
Department : Other Department
Location : Toronto, Canada
Level : Staff Line level
Posted : 07 Jul 2024
Job Role : Other Role
Recruiter : Hyatt Hotels
Job Ref : HOZ57835
Employment Type: Permanent
Job Type :
Validate Through : 2024-08-04
Salary Description: Competetive Salary Offered
Description
find your place at Park Hyatt Toronto: Be a part of something bigger. Make a difference in the lives of those around you. Love where you work. Join a family that values respect, integrity, humility, empathy, creativity and fun. At Hyatt, diversity, equity, and inclusion are at the core of our purpose, to care for people so that they can be their best.
Be part of the team bringing in a new era of a Toronto legacy hotel. Recently renovated with striking architecture, art, and bespoke culinary experiences, Park Hyatt Toronto offers a sophisticated, approachable luxury with a distinct character highlighting our Yorkville location.
WHAT ARE THE ADDITIONAL BENEFITS OF WORKING AT THE PARK Hyatt Toronto?
§ Complimentary meal during shift
§ Paid medical days and paid sick days
§ Employer RRSP Matching Contributions
§ Complimentary hotel nights and discounts at Hyatt properties around the world
§ Extended Health and Dental medical benefits for you and your dependents 30 days after joining
§ Tuition reimbursement program
SUMMARY
About the Role- Reservationist
Reservation Agents are responsible for handling all reservation and pre-arrival processes through phone, email, and other channels while providing exceptional guest service and responding to guest inquiries relating to reservation details, on-site facilities, or local attractions. Reservation Agents are responsible for group blocks and individual reservations, including owner reservations. This role works closely with all departments to ensure guest needs are exceeded. The position is multi-functional and additional duties may be assigned. Reservation Agents report directly to the Reservation Manager.
Some of the responsibilities include:
• Daily house count and expected arrivals/departures
• Maintain complete knowledge and comply with all hotel policies and procedures.
• Collect guest preferences for all guests.
• Access all functions of computer systems according to established procedures and standards.
• Provide callers with accurate information on hotel facilities and services
• Take, record, and relay messages accurately, completely, and legibly. Offer and connect the caller to voice mail when appropriate.
• Book reservations accurately and in a professional manner.
• Reservations booked must be very detailed and must include as much information as possible.
• Hard-block any special room request, such as accessible rooms and suites.
• Document and confirm reservations and cancellations.
• Block rooms in the appropriate system and follow through on designated requirements.
• Promote packages, promotions, and up-sell whenever possible
• Set up accurate accounts for each reservation according to their requirements (i.e., share-with, separate room/tax/incidentals, comp).
• Communicate VIP and Repeat Guest arrivals to designated personnel for escort and delivery of amenities.
• Communicate pertinent guest information to designated departments/personnel (i.e., special requests).
• Legibly document maintenance needs on work orders and submit them to Engineering
• Extend every effort to assist with alternative accommodations for guests unable to make reservations when our hotel cannot accommodate them.
• Enter and manage group rooming lists
• Blocking group rooms prior to arrival as needed
• Assisting sales with all things group reservations related
• Review group cutoff dates to ensure rooming lists are entered before the group is cut off.
• Collect guest preference on each reservation call.
• Record guest preferences and update guest profiles accordingly.
• Update guest preferences reports and inform hotel leaders regularly.
• Promote collection of guest preferences throughout the hotel.
• Assist all departments in obtaining appropriate information regarding groups' inventory and guest information.
• Train and coach coordinators to maintain Forbes Five Star standards through bi-monthly coaching sessions
• Call score coordinator's phone calls in order to help them reach Navis non-negotiables
Qualifications
• Motivated and highly organized
• Strong attention to detail
• Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability and ethnic backgrounds
• Clear concise written and verbal communication in English
• Working knowledge of computer systems; word and Excel
• Previous hotel reservations would be considered an asset
• Ability to work individually and as a team
All Candidates must be in possession of identification proving authorization to work in Canada. This Position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered.
Park Hyatt Toronto is dedicated to offering employment accommodation in compliance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Should you be contacted for a job opportunity, please inform the Human Resources department if you need any accommodations.
Rishi star
Mumbai, India
Awesome hotel !!