United States
Our foundation in family goes back to 1957, when entrepreneur Jay Pritzker purchased the original Hyatt House motel. Pritzker and his brother, Donald, worked to grow the Hyatt brand, powered by their belief in the importance of family and care. As of March 31, 2020, Hyatt is a global hospitality company with 20 premier brands and more than 900 hotel, all-inclusive, and wellness resort properties in over 65 countries across six continents.With more than 127,000 colleagues across 65 countries, we embrace all cultures, races, ethnicities, genders, sexual orientations, ages, abilities, perspectives, and ways of thinking. Our culture is one that empowers every individual to be his or her best, and such authentic connection inspires the way we care for each other and for our guests.Be a part of something bigger. Enjoy life every day. Make a difference in the lives of those around you. Love where you work. Join a company that values respect, integrity, humility, empathy, creativity, and fun. With careers spanning the globe, your perfect opportunity awaits. Discover why Hyatt is consistently ranked one of the world’s best places to work.
Industry : Hotels & Resorts
Department : Front of House
Location : Muscat, Oman
Level : Staff Line level
Posted : 21 Feb 2025
Job Role : Reservations Agent
Recruiter : Hyatt Hotels
Job Ref : HOZ12176
Employment Type: Permanent
Job Type :
Validate Through : 2025-03-21
Salary Description: Competetive Salary Offered
Description
Job Summary
• To record and process all reservation inquiries made by phone, fax or email efficiently and accurately and converted to sales where possible to meet hotel targets
• To supervise, train & implement all safety policy & procedure as per laid down in the company emergency & continuity business plan
• Promote the desired work culture around the core value of Alila Resort and the brand ethos
• To sell and cross sell all resort facilities and service, such as participating actively in FIT marketing
• To maintain good relations with local travel agents and other outside contacts
• To have complete understanding of pricing strategy and sell accordingly
• Communicate effectively within the organization at all levels using the most appropriate communication method for the matter concerned.
• To wear the correct uniform, name badges at all the times
• To be apart in the building of an efficient team of employee by taking and active interest in their welfare, safety and development
• To provide a courteous and professional service at all times
• To provide the necessary skills to perform their duties with the maximum efficiency
• To provide the correct standards and method of service are maintained as stated in the department's operation manual
• To provide a complete understanding of and adhere to the hotel's employee rules and regulations
• To provide a complete understanding of and adhere to the hotel's policy relating to fire, hygiene, health and safety
• To plan the weekly operation Roster with coordination of front office supervisor.
• Ensure accuracy of reservation information in OPMS
• Drive and collect all the guest information while creating the reservation.
• Review daily arrival report to ensure accuracy of data updated in the system.
• To ensure all the calls and guest inquires answered in timely manner.
• Implement and drive the company, department standard and policies.
• Train and coach the team member on Reserve and Opera system.
• Coordinate with front office for any special request.
• Balance room inventory.
• Complete knowledge of World of Hyatt programs and benefits.
• Knowledge on guest amenities program and process.
Technical Expertise
Rishi star
Mumbai, India
Awesome hotel !!