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Our foundation in family goes back to 1957, when entrepreneur Jay Pritzker purchased the original Hyatt House motel. Pritzker and his brother, Donald, worked to grow the Hyatt brand, powered by their belief in the importance of family and care. As of March 31, 2020, Hyatt is a global hospitality company with 20 premier brands and more than 900 hotel, all-inclusive, and wellness resort properties in over 65 countries across six continents.With more than 127,000 colleagues across 65 countries, we embrace all cultures, races, ethnicities, genders, sexual orientations, ages, abilities, perspectives, and ways of thinking. Our culture is one that empowers every individual to be his or her best, and such authentic connection inspires the way we care for each other and for our guests.Be a part of something bigger. Enjoy life every day. Make a difference in the lives of those around you. Love where you work. Join a company that values respect, integrity, humility, empathy, creativity, and fun. With careers spanning the globe, your perfect opportunity awaits. Discover why Hyatt is consistently ranked one of the world’s best places to work.

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Quality Assurance Supervisor

Industry : Hotels & Resorts

Department : General Management

Location : Chicago, United States

Level : Staff Line level

Posted : 18 Nov 2024

Job Role : Food & Beverage Supervisor

Recruiter : Hyatt Hotels

Job Ref : HOZ18627

Employment Type: Permanent

Job Type :

Validate Through : 2024-12-16

Salary Range (monthly): 1 to 2,000

Contact : HR Department

: Any

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Quality Assurance Supervisor

Description

Quality Assurance Supervisor - Hyatt

At Hyatt, we believe our guests choose us because of our caring, dedicated associates who deliver efficient service and create meaningful experiences. As a Quality Assurance Supervisor, you'll play a crucial role in upholding these standards by supporting and overseeing quality control processes, guest service excellence, and operational efficiency. Reporting to the Director of Quality Assurance, this role involves collaborating across departments to ensure our high standards are met. In this role, you will be the contact between the elite tier members and the hotel.

Key Responsibilities:

Support quality assurance programs, conducting audits and inspections to uphold Hyatt's service standards.
Monitor guest feedback (e.g., Medallia) and provide insights to improve service.
Collaborate with department leaders to ensure adherence to quality processes and address service issues.
Train and support staff on Hyatt service standards and best practices.
Manage service recovery initiatives, ensuring prompt and effective issue resolution.
Analyze quality assurance reports to identify trends and improvement areas.
Ensure guest-facing areas meet standards for cleanliness, functionality, and safety.
Oversee Regency Club operations and assist with World of Hyatt and front office incentives.
Support the housekeeping team in preparing VIP rooms to Hyatt standards.

Qualifications:

Passion for guest experience and service excellence in a high-paced environment.
Strong verbal and written communication skills.
Experience in hotel operations or quality assurance, with knowledge of Hyatt standards.
Detail-oriented, organized, and skilled in problem-solving.
Comfort with data analysis, reporting, and guest satisfaction metrics.
Able to stand for extended periods and flexible to work varied shifts, including weekends and holidays.
Proficient in computer skills; Medallia experience is a plus. This is a computer and email heavy role.

Hyatt offers a growth-oriented environment that values excellence. If you're ready for a rewarding challenge with a supportive team, apply today.

This is not you typical career opportunity. This is the Hyatt Touch.

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Qualifications

Qualifications:
- Passion for guest experience and service excellence in a high-paced environment.
- Strong verbal and written communication skills.
- Experience in hotel operations or quality assurance, with knowledge of Hyatt standards.
- Detail-oriented, organized, and skilled in problem-solving.
- Comfort with data analysis, reporting, and guest satisfaction metrics.
- Able to stand for extended periods and flexible to work varied shifts, including weekends and holidays.
- Proficient in computer skills; Medallia experience is a plus. This is a computer and email heavy role.