United States
Our foundation in family goes back to 1957, when entrepreneur Jay Pritzker purchased the original Hyatt House motel. Pritzker and his brother, Donald, worked to grow the Hyatt brand, powered by their belief in the importance of family and care. As of March 31, 2020, Hyatt is a global hospitality company with 20 premier brands and more than 900 hotel, all-inclusive, and wellness resort properties in over 65 countries across six continents.With more than 127,000 colleagues across 65 countries, we embrace all cultures, races, ethnicities, genders, sexual orientations, ages, abilities, perspectives, and ways of thinking. Our culture is one that empowers every individual to be his or her best, and such authentic connection inspires the way we care for each other and for our guests.Be a part of something bigger. Enjoy life every day. Make a difference in the lives of those around you. Love where you work. Join a company that values respect, integrity, humility, empathy, creativity, and fun. With careers spanning the globe, your perfect opportunity awaits. Discover why Hyatt is consistently ranked one of the world’s best places to work.
Industry : Hotels & Resorts
Department : Front of House
Location : Melbourne, Australia
Level : Staff Line level
Posted : 22 Nov 2024
Job Role : Guest Services Associate
Recruiter : Hyatt Hotels
Job Ref : HOZ65252
Employment Type: Permanent
Job Type :
Validate Through : 2024-12-20
Salary Description: Competetive Salary Offered
Description
Hyatt Centric Melbourne:
Hyatt Centric Melbourne is Australia's first Centric hotel, situated in the bustling Melbourne CBD. Offering the perfect location to discover Melbourne's hidden treasures, local attractions, and vibrant music scene.
Featuring 277 luxurious rooms, as well as an indoor pool and gym, the Hyatt Centric Melbourne is a hotel that truly encapsulates the essence of the city. Langlands Restaurant & Bar, serves delicious local cuisine and offers stunning 180-degree views of the city from the hotels top floor.
Our mission is to connect our guests to Melbourne's vibrant energy, encouraging exploration and adventure throughout your stay. The thoughtfully designed Hyatt Centric will ensure that you never miss a moment of the lively Melbourne experience.
You are here. Now go anywhere
Overnights Guest Service Agent at Hyatt Centric Melbourne
Based on site in Melbourne CBD, the Overnights Guest Service Agent is a vital role within the Front Office Team. You will support the Front Office Team in supporting the day-to-day operations of the hotel. With a key focus on the ensuring a smooth and efficient night audit process and guest profile management.
Some of your responsibilities include:
• Ensure a seamless and efficient operation of the Front Office on a day-to-day basis, you are the face of our check in and check out experience, handling quest queries effortlessly.
• Assist in auditing paperwork as directed by the Night Manager
• Handling of guest enquires, as well as internal guest feedback and enquiries, in a friendly and efficient manner
• Responsibility for the safety and security of the hotel and our guests overnight, in the absence of senior management.
• Be a local Melbourne Expert, share your experiences and knowledge with our guests
• Respond to emergencies within the hotel, supporting the Chief Warden and First Aid Officer
Qualifications
About you:
• A passion for hospitality and a desire to provide the best service for our guests
• The flexibility to work a rotating roster, including weekends and public holidays
• Excellent time management skills with the ability to multi-task and keep calm under pressure
• Exceptional interpersonal and communication skills, along with strong service recovery skills
• Responsible Service of Alcohol (RSA) Certificate
• Full Australian Driver's License (international driver's license may be considered)
Culture Statement:
We Are Team Centric!
Team Centric brings together all departments with a "got your back" attitude.
We embrace flexibility and enable adaptability both inside and outside our role and job descriptions.
We encourage each other to be our authentic selves and to create meaningful, personalised experiences for our colleagues and guests.
Each team member plays a vital role in fostering a sense of belonging and purpose at work.
Collaborating together, we promote growth and spark innovation, using our pride to strive toward collective goals and fuelling our passion for what we do.
Our team respects each other's uniqueness, ensuring everyone feels safe, valued, and included.
Hyatt Centric employees enjoy, but are not limited to;
Rishi star
Mumbai, India
Awesome hotel !!