Operations Manager

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Operations Manager

Description

At Hyatt, we believe our guests select us because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences. Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting journeys in the hospitality industry.

The Operations Manager at JdV Seminyak Hotel oversees the all hotel operations are carried out professionally, to standards and at the highest level of service within the hotel operated by Hyatt, which may include planning, implementing, and controlling effective departmental strategies that drive results. The Operations Manager, at times, may also be responsible for supporting other divisions throughout the property if additional support is required to exceed the guests' expectations.

Key Duties & Responsibilities:

• Create and execute innovative strategies that will drive the hotel to exceed guest satisfaction and revenues.
• Coordinate, direct, and manage the hotel operations to achieve maximum profitability, ensure guest satisfaction, protect the financial assets of the business, and maintain the building.
• Maximizes hotel revenues through up-sell program, occupancy strategies, and outlet revenues.
• Set quarterly goals for each department and monitor the progress towards achieving these goals.
• Ensure that service and product quality standards are met in all areas of the hotel.
• Maintain standards of guest services and a consistent positive guest experience from arrival through departure.
• Oversee sales and operations areas ensuring service excellence, proper inventories and accurate account of sales and cleanliness standards are met and overall appearance.
• Assist with all HR related matters including interviewing, hiring, training, assigning work, coaching/counseling, and performance management. Be familiar with all company policies and benefits.
• Ensure all payroll costs and other expenses are properly monitored and controlled in accordance with budgets and monthly forecasts.
• Analyze GSS scores and comments and enhance positive strategies and develop and execute action plans to eliminate deficiencies.
• Ensure all colleagues are properly trained to standards and able to carry out the operations of each department.
• Ensure that all guest complaints regarding service and/or accommodation are investigated and resolved.
• Monitor budgets and payroll records and review financial transactions to ensure that expenditures are authorized and budgeted.
• Encourage and maintain open and clear communication, rapport, and cooperation with all internal departments to foster the best possible service to all guests and team members.
• Monitor and provide timely feedback, counseling, and performance evaluations to team members.
• Recommend to the General Manager changes or innovations to practice, procedure, and operation with potential favorable effect on service and quality assurance.
• Review work procedures and operational problems to determine ways to improve service, performance, cleanliness, and safety.
• Maintain complete knowledge of all operations department policies/service procedures.
• Maintain complete knowledge of all hotel features and services, all room types, rates, special package and promotions, daily arrivals / departures / room availability, scheduled in-house group activities, VIPs scheduled, in-house group names, background, activities, locations, and times as well as special requests/arrangements.
• Complete daily walk-through of all operations department areas observing the following and instruct designated personnel to rectify any organization deficiencies: