Night Manager | Front Office

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Night Manager | Front Office

Description

Hyatt is a hospitality company that was built by family. It's a workplace where coworkers become friends. We care for people so they can be their best. This is demonstrated in our values of Respect, Integrity, Empathy, Experimentation, Inclusion and Wellbeing. We operate in over 75 countries across 6 continents, aiming to create energizing experiences that connect our guests to who and what matters to them most.

Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.

For one of our hotels - beautiful Andaz Prague - we are currently looking for

Night Manager

What is yourjob description? Here are few things you should do as Night Manager ;)

• Helps the Front Office team effectively manage the department according to an established conceptual statement and provides a courteous, professional, efficient and flexible service at all times.
• Provides night shifts. Ensures strict control of room keys.
• Cooperates and organizes with the cleaning department that the established cleaning plans for VIPs in the house and arrivals are strictly adhered to.
• Ensures that Front Office employees work flexibly with other departments.
• Works closely with other executives in a supportive and flexible way, focusing on the overall success of the hotel and the satisfaction of hotel guests.
• Ensures that all Front Office employees deliver on the brand promise and provide exceptional guest service at all times.
• Works to achieve the customer satisfaction survey score set for the department.
• Ensures that Front Office employees provide excellent service to internal customers as needed.
• Ensures that all Front Office employees are familiar with the hotel's products and services, current promotions, policies, and other important information.
• Helps establish consistent guest recognition programs and maintains an appropriate guest history database.
• He handles all complaints and inquiries from guests and internal customers in a polite and efficient manner to make sure that issues are satisfactorily resolved. He personally and frequently verifies that guests receive the best possible service upon check-in and check-out.
• It ensures that the area is well managed by the appropriate team and delivers on the brand promise.
• Maintains positive interactions between guests and colleagues with good working relationships.
• Ensures that guest history records are accurately maintained and all repeat guests are pre-registered.
• Coordinates VIP movements with the appropriate departments according to the recommendations. Resolve guest complaints that have been escalated by other FO employees.
• Helps maximize employee productivity through multi-skilling, multi-tasking, and flexible scheduling to meet the company's financial goals and guest expectations.
• Actively contributes to the success of the upsell program and motivates the team to achieve its goals.
• Ensures that hotel, corporate and local rules, policies and regulations regarding the handling of money are followed, including timely and accurate reporting of information.
• Provides currency exchange services.
• Ensures that information about restaurants, hotel facilities and other miscellaneous establishments is regularly updated.
• Helps to conduct annual performance development discussions with employees, supporting them in their professional development goals.
• Supports the strengthening of Hyatt's values.
• Ensures that employees fully understand and comply with employee rules and regulations

What are we looking for?

• You have previous experience at reception

• Knowledge of OPERA

• Advanced English in verbal and written form

• Czech speaker is preferred, however knowledge of other languages is advantageous

• Excellent communication skills and ability to remain calm even under pressure

What benefits we offer?

• 25 days holiday

• Free lunches

• Free laundry

• 2 yoga classes every month

• Multisport card

• Opportunity for career growth within Hyatt hotels worldwide

• 12 nights free or deeply discounted anywhere in the world at Hyatt hotels

• Opportunity to experience on-site accommodations with free dinner at ZEM restaurant for 2 people

We believe in potential and would love to hear from you!