United States
Our foundation in family goes back to 1957, when entrepreneur Jay Pritzker purchased the original Hyatt House motel. Pritzker and his brother, Donald, worked to grow the Hyatt brand, powered by their belief in the importance of family and care. As of March 31, 2020, Hyatt is a global hospitality company with 20 premier brands and more than 900 hotel, all-inclusive, and wellness resort properties in over 65 countries across six continents.With more than 127,000 colleagues across 65 countries, we embrace all cultures, races, ethnicities, genders, sexual orientations, ages, abilities, perspectives, and ways of thinking. Our culture is one that empowers every individual to be his or her best, and such authentic connection inspires the way we care for each other and for our guests.Be a part of something bigger. Enjoy life every day. Make a difference in the lives of those around you. Love where you work. Join a company that values respect, integrity, humility, empathy, creativity, and fun. With careers spanning the globe, your perfect opportunity awaits. Discover why Hyatt is consistently ranked one of the world’s best places to work.
Industry : Hotels & Resorts
Department : Other Department
Location : Omaha, United States
Level : Management
Posted : 11 Oct 2024
Job Role : Other Role
Recruiter : Hyatt Hotels
Job Ref : HOZ34958
Employment Type: Permanent
Job Type :
Validate Through : 2024-11-08
Salary Description: Competetive Salary Offered
Description
Discover what's next. Grow with Hyatt.
This position can be worked at our Global Contact Center in Omaha, Nebraska or Marion, Illinois. This position can also be worked remotely.Please note this position can only be worked remotely from the following states:Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Louisiana, Michigan, Minnesota, Missouri, Nebraska, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah and Wisconsin.
Under general supervision, the Manager, Intraday & Scheduling analyzes GPGS Americas trends including volumes, patterns, staff productivity, attrition rates and resource allocations as well as monitors call volume of inbound traffic. Ensures customer service needs are met by coordinating and adjusting call volumes in a timely manner. The Manager will create reports that will be used for capacity planning within the contact center. Coordinates with other departments when outages occur and work must be redirected. Manages workforce plans that directly impact the service and performance of staff in order to deliver exceptional service to Hyatt guests. Oversees Guest Services scheduling processes and Guest Services payroll. Provides direct supervision and development to Intraday and Scheduling WFM teams.
Position Responsibilities:
Rishi star
Mumbai, India
Awesome hotel !!