United States
Our foundation in family goes back to 1957, when entrepreneur Jay Pritzker purchased the original Hyatt House motel. Pritzker and his brother, Donald, worked to grow the Hyatt brand, powered by their belief in the importance of family and care. As of March 31, 2020, Hyatt is a global hospitality company with 20 premier brands and more than 900 hotel, all-inclusive, and wellness resort properties in over 65 countries across six continents.With more than 127,000 colleagues across 65 countries, we embrace all cultures, races, ethnicities, genders, sexual orientations, ages, abilities, perspectives, and ways of thinking. Our culture is one that empowers every individual to be his or her best, and such authentic connection inspires the way we care for each other and for our guests.Be a part of something bigger. Enjoy life every day. Make a difference in the lives of those around you. Love where you work. Join a company that values respect, integrity, humility, empathy, creativity, and fun. With careers spanning the globe, your perfect opportunity awaits. Discover why Hyatt is consistently ranked one of the world’s best places to work.
Industry : Hotels & Resorts
Department : Front of House
Location : Ad Dakhiliyah, Oman
Level : Staff Line level
Posted : 11 Feb 2025
Job Role : Concierge
Recruiter : Hyatt Hotels
Job Ref : HOZ2223
Employment Type: Permanent
Job Type :
Validate Through : 2025-03-11
Salary Description: Competetive Salary Offered
Description
General Responsibility
1. Communicate in a friendly, tactful and professional manner with guest, suppliers as well as colleagues
2. Be informed and keep your supervisor informed of all matters that may affect your work, the hotel's service or reputation
3. Always present a clean and tidy appearance in accordance with the hotel's grooming standards
4. Be flexible and open to change in your job responsibilities, work area and/or roster to meet business needs
5. Be understanding, supportive, encouraging and helpful to guests as well as suppliers and your colleagues
6. Care about your work environment and make sure it is tidy and well maintained
7. Be reliable and ensure you are at work on time
8. Know your role in case of emergency such as bomb threat, flood, fire etc
9. Understand the Employee Handbook and comply with the standards it outlines
10. Carry out all professionally reasonable instructions given by your superior
Technical Expertise
1. Maintain a friendly, neat and pleasant image to the guests
2. Be able to handle any queries from Alila Link members.
3. Be able to handle mail and messages.
4. Be tactful to guests complaints, requests and enquiries
5. To utilize guest comment card to give feedback and recommendations for product/service improvement
6. Record all suggestions and comments from guests
7. Fully conversant with the hotels facilities and services
8. To provide guest with up to date hotel information and events
9. Understand all hotel promotion activities, eq special package, Alila Link etc
10. To provide security and privacy of guests by keeping all guest's information confidential unless otherwise instructed by guests.
11. Maintain an active presence in the lobby
12. To prepares required list reports.
13. Able to conduct Hotel Tour at any time require.
14. Greet and assist the guest with maximum courtesy and attention during their stay.
15. To ensure maximum guests satisfaction through personnel recognition and prompt cordial attention throughout their stays.
16. To contribute to overall operational efficiency by performing other relevant duties assigned.
17. Provide information about local recreational destinations.
18. Make activities arrangement
19. Perform all activities and duties assigned by Management
20. Conduct Via Ferrata activity for the guest.
21. Conduct all the Mountain Hike to the guest.
22. Conduct all the tour arrange by the hotel for the guest, Example; City tours, Nizwa tours & mountain tour )
Rishi star
Mumbai, India
Awesome hotel !!