Lead Server - Restaurant

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Lead Server - Restaurant

Description

Dream Nashville is seeking a motivated and dedicated lead server who is enthusiastic about hospitality
and committed to delivering exceptional guest service. While experience with micros, high-volume
service, and in-depth food and beverage knowledge is advantageous, it is not mandatory. The lead
server will guide the team to uphold the highest standards and foster a safe and supportive work
environment

Duties & Functions
• Oversee food and beverage operations in the absence of a manger
• Uphold and enforce management standards and policies
• Perform duties in accordance with established company policies
• Adheres to all company safety and sanitation policies and procedures
• Mentor, train and work alongside fellow servers to enhance team performance
• Responsible for assisting during the creative process of developing new ways to improve the
restaurant and its service levels
• Knows all food items, cocktail items, wines by the glass, and prices to effectively promote to
guests.
• To ensure that all perishable items used in the expo line (sauces, milk, juices, etc.) are
labeled/dated. Responsible for rotating and throwing away to maintain quality control
• Assisting management in navigating a smooth flow of guest to server ratios throughout each
shift
• Attends and participates in any training sessions, department meetings
• Ensures that all new servers have a good understanding and knowledge about the food, wine,
beer, and cocktail menus before moving them out of training
• Maintains current knowledge of hotel culture, amenities, and services, events in the area, points
of interest, and services in the area
• Works as part of a team
• Portrays a positive friendly and professional attitude at all times, always smiles and greets
guests warmly and genuinely
• Troubleshoot and resolve operational issues as they arise
• Assists management on weekly dry product order if needed or asked
• Assists management with updating server training manuals if needed or asked
• Handle guest interactions to ensure a positive dining experience while a manager is not present
• Delivers food and beverages to guests effectively and in a timely manner
• Responds to guests' questions and their needs
• Coordinate with FOH and BOH staff for efficient service and communication
• Comfortable with reporting and coaching of colleagues to management promptly, ideally with a
witness present
• Ensure compliance with SOPs, policies, and procedures
• Assign and post opening side work before the 9:30am lineup during all Brunch days
• Check out teammates side work for accuracy and readiness
• Count linen folds, verify section cleanliness, and prepare for next shift
• Count cash drops and ensure proper completion of required forms
• Properly executes all closing procedures (side work, forms turned in to a manager, etc.)
• Leave completed checkout on the MOD's desk
• Perform efficient side work throughout the day
• Listensto guests and anticipates their needs
• Re-stocksfridge/expo-line, ensures allside stations are kept clean, tidy and organized
• Note: MODs reserve the right to modify job duties as needed; additional responsibilities may be assigned

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Hyatt has the best to offer in restaurant server jobs: Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Click here to spend a 'day in the life' of a hospitality professional at a full-service hotel via our virtual reality experience.

Qualifications

Job Summary
Dream Nashville is seeking a motivated and dedicated lead server who is enthusiastic about hospitality
and committed to delivering exceptional guest service. While experience with micros, high-volume
service, and in-depth food and beverage knowledge is advantageous, it is not mandatory. The lead
server will guide the team to uphold the highest standards and foster a safe and supportive work
environment.

Duties & Function
Duties & Functions
• Oversee food and beverage operations in the absence of a manger
• Uphold and enforce management standards and policies
• Perform duties in accordance with established company policies
• Adheres to all company safety and sanitation policies and procedures
• Mentor, train and work alongside fellow servers to enhance team performance
• Responsible for assisting during the creative process of developing new ways to improve the
restaurant and its service levels
• Knows all food items, cocktail items, wines by the glass, and prices to effectively promote to
guests.
• To ensure that all perishable items used in the expo line (sauces, milk, juices, etc.) are
labeled/dated. Responsible for rotating and throwing away to maintain quality control
• Assisting management in navigating a smooth flow of guest to server ratios throughout each
shift
• Attends and participates in any training sessions, department meetings
• Ensures that all new servers have a good understanding and knowledge about the food, wine,
beer, and cocktail menus before moving them out of training
• Maintains current knowledge of hotel culture, amenities, and services, events in the area, points
of interest, and services in the area
• Works as part of a team
• Portrays a positive friendly and professional attitude at all times, always smiles and greets
guests warmly and genuinely
• Troubleshoot and resolve operational issues as they arise
• Assists management on weekly dry product order if needed or asked
• Assists management with updating server training manuals if needed or asked
• Handle guest interactions to ensure a positive dining experience while a manager is not present
• Delivers food and beverages to guests effectively and in a timely manner
• Responds to guests' questions and their needs
• Coordinate with FOH and BOH staff for efficient service and communication
• Comfortable with reporting and coaching of colleagues to management promptly, ideally with a
witness present
• Ensure compliance with SOPs, policies, and procedures
• Assign and post opening side work before the 9:30am lineup during all Brunch days
• Check out teammates side work for accuracy and readiness
• Count linen folds, verify section cleanliness, and prepare for next shift
• Count cash drops and ensure proper completion of required forms
• Properly executes all closing procedures (side work, forms turned in to a manager, etc.)
• Leave completed checkout on the MOD's desk
• Perform efficient side work throughout the day
• Listensto guests and anticipates their needs
• Re-stocksfridge/expo-line, ensures allside stations are kept clean, tidy and organized
• Note: MODs reserve the right to modify job duties as needed; additional responsibilities may be assigned

This is a great opportunity to get a start with Hyatt as a restaurant server. For immediate consideration of the restaurant server position, click Apply Now and complete an application for the restaurant server position on the Hyatt Careers Site!