Lead Massage Therapist- Full-time

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Lead Massage Therapist- Full-time

Description

Join us for this incredible opportunity to be part of our team as a Full Time Lead Massage Therapist at Miraval Austin Resort and Spa located in Austin, TX. Not only will you be part of a rock-star team, but you will also get to be part of a team that won North America's Best Resort Spa and Texas' Best Resort Spa by World Spa Awards!

More than a spa resort, health retreat, or luxury hotel, Miraval Austin is an unrivaled wellbeing space that puts purpose and people at our core, serving as a catalyst for changing lives and celebrating individuality.

We offer excellent benefits:

• Free room nights, Discounted and Friends & Family Room Rates*

• Medical, Prescription, Dental and Vision Insurance with only a 30 day waiting period*

• 401K with company match*

• Generous Paid Time Off policy*

• Paid Family Bonding Time and Adoption Assistance*

• Tuition Reimbursement*

• Free colleague meals during shift

• Employee Stock Purchase Plan*

• Access to resort facilities including spa services, programming, hiking trails and gym

• Discounts at various retailers - Apple, AT&T, Verizon, Headspace and many more

*Exact benefit package is contingent on status

As the Lead Massage Therapist, you will be responsible for providing exceptional therapeutic massage services to our guests while leading and mentoring a team of massage therapists. You will play a vital role in delivering a memorable, luxury wellness experience, ensuring that every guest enjoys a relaxing and rejuvenating treatment in our serene spa environment.

Some additional responsibilities include but are not limited to:

• Massage Therapy Services:

• Perform a wide range of massage therapies, and other specialized treatments to meet the needs of resort guests.

• Maintain high standards of professionalism and ensure guests feel comfortable, relaxed, and cared for during each session.

• Team Leadership and Mentoring:

• Lead a team of massage therapists, ensuring consistent high-quality services and adherence to spa protocols.

• Serve as a mentor and role model, offering guidance and feedback to spa staff to improve their skills and performance.

• Provide direction and training on massage techniques, customer service, and resort spa policies.

• Foster a positive and supportive team environment, encouraging professional growth and collaboration.

• Active participant with spa leadership in the recruiting, interviewing and onboarding of new massage therapists.

• Guest Experience:

• Create and maintain strong relationships with guests and colleagues, ensuring their expectations are met and/or exceeded.

• Support leadership by communicating necessary guest feedback and special requests, ensuring any concerns are addressed promptly and professionally.

• Promote the benefits of massage therapy and additional spa services to enhance the guest experience and encourage repeat business.

• Operational Efficiency & Compliance:

• Ensure that all team members adhere to spa policies, health and safety regulations, sanitation standards, and confidentiality requirements.

• Conduct regular audits to assess the consistency of staff performance and adherence to operational guidelines.

• Provide guidance on effective time management, scheduling, and teamwork to optimize spa operations.

• Professional Development and Training:

• Stay current with trends and innovations in massage therapy and resort spa services.

• Seek self-development and growth opportunities, by attending training sessions and industry coursework to refine techniques and maintain relevant certifications.

• Actively participate in team meetings to help improve overall service offerings and guest and colleague satisfaction.

• Promote Spa and Resort Services:

• Represent the resort with professionalism and integrity, ensuring that all guests have a luxury experience.

• Assist in developing new treatments and experiences to attract guests and enhance the spa's offerings.

• Build on opportunities to cross-promote spa retail products to guests at completion of service.

Qualifications
QUALIFICATIONS

• Current and valid Massage Therapist license.

• In possession of a Texas State License by start date.

• Minimum of 5 years of experience in massage therapy, with at least 2 years in a leadership or supervisory role.

• Previous experience in development and execution of training materials and information.

• Expertise and/or extensive knowledge in a broad range of massage modalities (e.g., Swedish, deep tissue, sports, prenatal, Thai, energy work etc.).

• Prior experience working in a resort or high-end spa environment is strongly preferred.

• Strong leadership and mentoring skills with the ability to motivate and manage a team.

• Excellent communication, customer service, and interpersonal skills.

• Ability to manage time efficiently, multi-task, and handle a busy work environment.

• Strong attention to detail and commitment to maintaining high standards of cleanliness and hygiene.

• Must be flexible and able to work weekdays, weekends, mornings, nights and holidays.

• Professional demeanor with exceptional written and verbal communicationskills.

• Ability to lift up to 50 pounds.

• Ability to perform physical tasks, including standing for extended periods, bending, and stretching.

• CPR/First Aid Certification preferred.

As part of the Hyatt and Miraval family, we offer a complete benefits package including:

• iAm Days to spend a paid 8 hours experiencing Miraval, twice per year

• Up to $1000 in Wellbeing or Tuition Reimbursement for personal and professional growth

• Health, dental, and vision benefits after only 30 days of employment!*

• Complimentary daily colleague meals

• Competitive wages

• Generous Paid Time Off program

• Retirement Savings Plan with company match*

• Employee stock purchase plan

• Discounted and FREE Hyatt Hotel nights*

• Access to resort facilities (fitness center, spa, and programming)

• *Full-Time Colleague Only: Health, dental, and vision benefits, Free Hyatt Hotel nights