United States
Our foundation in family goes back to 1957, when entrepreneur Jay Pritzker purchased the original Hyatt House motel. Pritzker and his brother, Donald, worked to grow the Hyatt brand, powered by their belief in the importance of family and care. As of March 31, 2020, Hyatt is a global hospitality company with 20 premier brands and more than 900 hotel, all-inclusive, and wellness resort properties in over 65 countries across six continents.With more than 127,000 colleagues across 65 countries, we embrace all cultures, races, ethnicities, genders, sexual orientations, ages, abilities, perspectives, and ways of thinking. Our culture is one that empowers every individual to be his or her best, and such authentic connection inspires the way we care for each other and for our guests.Be a part of something bigger. Enjoy life every day. Make a difference in the lives of those around you. Love where you work. Join a company that values respect, integrity, humility, empathy, creativity, and fun. With careers spanning the globe, your perfect opportunity awaits. Discover why Hyatt is consistently ranked one of the world’s best places to work.
Industry : Hotels & Resorts
Department : IT and Computers
Location : Koloa, United States
Level : Management
Posted : 02 Apr 2025
Job Role : Assistant IT Manager
Recruiter : Hyatt Hotels
Job Ref : HOZ16899
Employment Type: Permanent
Job Type :
Validate Through : 2025-04-30
Salary Description: Competetive Salary Offered
Description
Description - External
The Information Technology Manager is responsible for the ongoing support and maintenance of the PC's, servers, and all related IT peripherals. Key responsibilities include installation and support of workstations and over 300 network devices, LAN maintenance, projects implementation, user access management, adherence with all PCI-DSS requirements and assisting staff on all IT related functions, including training from a perspective of caring for our people so they can be their best.
The IT Manager is also responsible forday-to-day operation and maintenance of the hotel computer systems. Responsibilities include, but are not limited to, PC support, documentation, troubleshooting, hardware/software installation, upgrades, data entry, system backup, cabling. Must be able to handle multiple projects, and prioritize according to hotel needs. The IT Manager maintains current systems, updates hardware/software inventories, and documents changes. The IT Manager will work with vendors and be able to escalate issues with vendors when necessary.
The salary range for this position is $91,200/YR - $136,800.00/YR
Responsibilities include but are not limited to the following:
• Using the IT ticketing systems and support requests from colleagues and guests to identify and communicate total resolution
• Schedules and performs regular software and hardware maintenance
• Tests, documents and resolves conflicts with PC hardware and software
• Follows appropriate standards of PC configurations and software installations
• Establishes priorities for daily and project related tasks based on business needs and established service levels to meet deadlines
• Apply or assist in operating system patches, application updates, and approved corporate software tools
• Use corporate provided monitor tools to keep all systems compliant per corporate/directed standards
• Manages network, network printing, and network technical resources
• Maintains inventory of hardware and software assets
• Consults with leadership and corporate technology team to determine equipment requirements
• Contributes to annual budget for all technology related items
• Brings forth any issues that may affect systems and provide respective solutions to consider and implement
• Ensures company software, hardware, e-mail and internet policies are complied
• Monitors system performance and recommends to management and Corporate Technology Team system upgrades deemed necessary and the timeframe the upgrades will need to be made as well as the cost estimates and delivery schedules
• This position requires availability, in person and/or via mobile/remote access, during varied hours of hotel operation for IT system access, system upgrades, and to support hotel colleagues and guests
• Utilize vendor resources for support of multiple systems in a 24/7 environment
Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Qualifications
Qualifications - External
• Proven ability to handle a large workload with minimal guest disruption
• The successful candidate should have strong IT and time management skills and be a self-starter
• Reliable track record for seeing projects through to completion
• Proficient knowledge of Microsoft Office based products as well as Windows Server and Windows Operating Systems, PC/Server hardware, and software troubleshooting
• Experience configuring and supporting PC's, servers, mobile devices, Mobile Device Management (MDM) policies and tracking
• Knowledge of Opera PMS and Micros POS an asset
• Associate Degree or higher (or equivalent experience)
• Professional demeanor, attention to detail, along with excellent verbal and written communication skills are a must
• 3 to 5 years IT help desk or similar system support experience
• Basic knowledge of IP networking protocols and standards
• Experience with Aruba wireless networks, HP and Cisco switches
• Experience with digital signage preferred
• Basic knowledge of low voltage structured cabling systems
• CompTIA Network+, A+, or Security+ preferred
• Ability to maintain and report the state of compliance to executive level management (e.g. PCI, SOX, Data Privacy, etc.)
• Ability to lift up to 25 pounds
Rishi star
Mumbai, India
Awesome hotel !!