United States
Our foundation in family goes back to 1957, when entrepreneur Jay Pritzker purchased the original Hyatt House motel. Pritzker and his brother, Donald, worked to grow the Hyatt brand, powered by their belief in the importance of family and care. As of March 31, 2020, Hyatt is a global hospitality company with 20 premier brands and more than 900 hotel, all-inclusive, and wellness resort properties in over 65 countries across six continents.With more than 127,000 colleagues across 65 countries, we embrace all cultures, races, ethnicities, genders, sexual orientations, ages, abilities, perspectives, and ways of thinking. Our culture is one that empowers every individual to be his or her best, and such authentic connection inspires the way we care for each other and for our guests.Be a part of something bigger. Enjoy life every day. Make a difference in the lives of those around you. Love where you work. Join a company that values respect, integrity, humility, empathy, creativity, and fun. With careers spanning the globe, your perfect opportunity awaits. Discover why Hyatt is consistently ranked one of the world’s best places to work.
Industry : Hotels & Resorts
Department : Housekeeping
Location : Jordan, Jordan
Level : Staff Line level
Posted : 07 Jul 2024
Job Role : Housekeeping Attendant
Recruiter : Hyatt Hotels
Job Ref : HOZ58574
Employment Type: Permanent
Job Type :
Validate Through : 2024-08-04
Salary Description: Competetive Salary Offered
Description
*Administration
o Assists the Housekeeping Manager in the smooth and efficient running of the Housekeeping department, ensuring that all the policies and procedures outlined in the Departmental Operations Manual are strictly adhered to.
o Logs daily events in Supervisor's Logbook and follow-up on information reported by the other Supervisors daily.
o Raises job order to Engineering department for repair and maintenance work.
Customer Service
o Ensures Housekeeping Attendants deliver the brand promise and provide exceptional guest service at all times.
o Ensures Housekeeping Attendants also provide excellent service to internal customers as appropriate.
o Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved adequately.
o Maintains positive guest and colleague interactions with good working relationships.
Operational
o Works with the Assistant Manager - Housekeeping to prepare weekly work schedules, making sure that they reflect business needs and other key performance indicators.
o Assigns duties and responsibilities to Housekeeping Attendants.
o Conducts checks on works done by Housekeeping Attendants.
o Reports adverse guest comments.
o Reports lost and damaged items.
o Reports and follows-up on repair and maintenance work.
o Conducts checks on Public Areas, F&B outlets, offices, toilets and car park.
o Conducts checks on works carried out by Contractors.
o Coordinates and inspects with Contractor's Supervisor on work carried out by Contractors.
o Ensures function rooms and toilets are clean before commencement of function.
o Plans and schedules periodic works such as, carpet shampooing, and high dusting.
o Ensures scheduled periodic works are carried out.
o Liaises closely with Florists regarding floral arrangement in the hotel.
o Performs pre-setup for V.I.P. arrivals.
o Ensures all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
o Ensures Housekeeping Attendants work in a supportive and flexible manner with other departments, in a spirit of "We work through Teams".
o Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
Page 4 of 4
HYATT REGENCY JOB DESCRIPTION
Personnel
o Ensures the punctuality and appearance of all Housekeeping Attendants, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department's grooming standards.
o Provides feedback to Assistant Manager - Housekeeping for Performance Development Discussions with Housekeeping Attendants, to support them in their professional development goals.
o Supports Departmental Trainers through ongoing feedback and assistance at monthly meetings.
o Develops the skills and effectiveness of all Housekeeping Attendants through the appropriate training.
o Encourages Housekeeping Attendants to be creative and innovative, challenging and recognizing them for their contribution to the success of the operation.
o Ensures Housekeeping Attendants have a complete understanding of and adhere to employee rules and regulations.
o Ensures Attendants follow all hotel, company and local rules, policies and regulations
Qualifications
Administration
o Assists the Housekeeping Manager in the smooth and efficient running of the Housekeeping department, ensuring that all the policies and procedures outlined in the Departmental Operations Manual are strictly adhered to.
o Logs daily events in Supervisor's Logbook and follow-up on information reported by the other Supervisors daily.
o Raises job order to Engineering department for repair and maintenance work.
Customer Service
o Ensures Housekeeping Attendants deliver the brand promise and provide exceptional guest service at all times.
o Ensures Housekeeping Attendants also provide excellent service to internal customers as appropriate.
o Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved adequately.
o Maintains positive guest and colleague interactions with good working relationships.
Operational
o Works with the Assistant Manager - Housekeeping to prepare weekly work schedules, making sure that they reflect business needs and other key performance indicators.
o Assigns duties and responsibilities to Housekeeping Attendants.
o Conducts checks on works done by Housekeeping Attendants.
o Reports adverse guest comments.
o Reports lost and damaged items.
o Reports and follows-up on repair and maintenance work.
o Conducts checks on Public Areas, F&B outlets, offices, toilets and car park.
o Conducts checks on works carried out by Contractors.
o Coordinates and inspects with Contractor's Supervisor on work carried out by Contractors.
o Ensures function rooms and toilets are clean before commencement of function.
o Plans and schedules periodic works such as, carpet shampooing, and high dusting.
o Ensures scheduled periodic works are carried out.
o Liaises closely with Florists regarding floral arrangement in the hotel.
o Performs pre-setup for V.I.P. arrivals.
o Ensures all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
o Ensures Housekeeping Attendants work in a supportive and flexible manner with other departments, in a spirit of "We work through Teams".
o Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
Page 4 of 4
HYATT REGENCY JOB DESCRIPTION
Personnel
o Ensures the punctuality and appearance of all Housekeeping Attendants, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department's grooming standards.
o Provides feedback to Assistant Manager - Housekeeping for Performance Development Discussions with Housekeeping Attendants, to support them in their professional development goals.
o Supports Departmental Trainers through ongoing feedback and assistance at monthly meetings.
o Develops the skills and effectiveness of all Housekeeping Attendants through the appropriate training.
o Encourages Housekeeping Attendants to be creative and innovative, challenging and recognizing them for their contribution to the success of the operation.
o Ensures Housekeeping Attendants have a complete understanding of and adhere to employee rules and regulations.
o Ensures Attendants follow all hotel, company and local rules, policies and regulations
Rishi star
Mumbai, India
Awesome hotel !!