Housekeeping Assistant Manager

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Housekeeping Assistant Manager

Description

Our Purpose: We care for people so they can be their best.

Care comes from a place of empathy and authentic human connection. We care by truly seeing people and getting to know them as unique individuals so we can design and deliver personal experiences. We want to make a difference in the lives of all those we touch: colleagues, guests, owners, operators, community members, and shareholders. Being your best is about being your authentic self in each moment - engaged, fulfilled, and ready to take on the world.

Through our values, we put our dedication to caring into action:

Respect:

• Be inclusive

• Value diverse points of view

• Care for people and your environment

Integrity:

• Tell and accept the truth

• Honor your commitments

• Take ownership and act with pride

Empathy:

• Truly listen

• Respond with compassion

• Walk in the shoes of others

Inclusion:

• Seek to understand

• Encourage diverse viewpoints

• Support each other to thrive

Experimentation:

• Be curious and continuously learn

• Experiment & generate new ideas

• Make things happen

Wellbeing:

• Prioritize self-care

• Use fun as fuel

• Build connections within your community

At Hyatt Regency:

Brand Target:

Focused guests seeking a seamless, intuitive experience for specific occasions (Ambitious Loyalist)

Brand Promise:

To make travel free from stress and filled with success

Brand Principles:

• Designed for productivity & peace of mind

• Tools to stay connected and energized

• Stress-free environments for seamless gatherings

• Responsible & empathetic service that anticipates needs

In addition, it is your role to assist in delivering signature experiences for each of the touchpoints a customer has during a Hyatt Regency journey:

Arrival:

We connect with our guests upon arrival, simply and efficiently.

Guestrooms:

We connect our guests to all the essentials, simply and intuitively.

Social spaces:

We connect our guests to spaces they need, whether for work or play.

Events:

We connect guests to endless possibilities.

Drinking and dining:

We connecregionally-inspired inspired food and drink, whenever and wherever.

Activities and services:

We connect guests to their routine.

Departure:

We connect with guests through memorable goodbyes.

Main Duties and Responsibilities:

Financial

§ To ensure effective payroll control through a flexible workforce maximizing utilization of part-time Associates and close cooperation with other Rooms Division departments.

§ To participate in the formulation of the Annual Operating Budget in determining the projected revenues and expenses, operating equipment, and the compilation of the Annual Business Plan.

§ To strictly adhere to the established operating expenses and ensure that all costs are controlled.

Operational

§ Assist the Housekeeping Manager and Assistant Housekeeping Manager in efficiently managing the department according to the established concept statement, providing a courteous, professional, efficient, and flexible service at all times, following Hyatt's standards of performance.

§ To have a full working knowledge and capability to supervise, correct, and demonstrate all duties and tasks in the assigned Place of Work, making sure that all services offered by housekeeping are always carried out with the utmost efficiency and courtesy.

§ To assign responsibilities to subordinates, implement multitasking principles, and check their performance periodically.

§ To maintain a pool of qualified part-time Associates in conjunction with the Human Resources Department.

§ To implement flexible scheduling based on business patterns.

§ To have a complete understanding of the different cleaning products and their economical use.

§ To ensure that the par stocks for all operating equipment, supplies, and inventory items are available and to ensure that the place of work is adequately equipped.

§ To assist in conducting monthly inventory checks on all operating equipment and supplies/linen.

§ To assist in controlling the requisitioning, storage, and careful use of all operating equipment and supplies.

§ To be responsible for ordering quest supplies, printing, stationary, and cleaning supplies and ensuring correct handling and storing.

§ To conduct daily pre-shift briefings to Associates on room occupancy, VIP rooms, long-stay guests, arrivals & departures, functions /events of the day, and the previous day's guest comments.

§ To liaise with Administration, Front Office, Engineering and other related departments on daily operations.

§ To have a thorough understanding and knowledge of all room-related service and product and up-sell alternatives.

§ To handle guest inquiries in a courteous and efficient manner and report guest complaints or problems to Housekeeping Manager and Assistant Housekeeping Manager if no immediate solution can be found and ensure follow-up with guests.

§ To establish a rapport with guests maintaining good customer relationships.

§ To ensure the upkeep and cleanliness of the whole Hotel including Public areas, Guestrooms, Back of the House areas Associate Lockers, etc. to Hyatt standards.

§ To implement and control the Linen/Uniform Room operations/ systems/ budget.

Administration

§ To assist in the revision and updating of the departmental operations manual on a needed basis.

§ To assist in the formulation of the annual marketing activities in line with the annual Business plan.

§ To maintain the daily logbook

§ To assist in planning the weekly roster and work schedules to ensure that the place of work is adequately staffed to handle the level of business.

§ To maintain work workplace communication board.

§ To report Lost & Found items and handle them in accordance to the Policy & Procedures.

§ To submit all guest and staff incident reports.

§ To attend Daily and Weekly Operations Meetings in the absence of the Housekeeping Manager.

Housekeeping and Engineering

§ To ensure that the workplace is kept clean and organized, both at the front as well as the back of the house.

§ To assist in liaising and organizing with other departments that the established cleaning schedules are strictly adhered to.

§ Coordinate all repairs and issue repairs and maintenance job orders.

Marketing

§ To implement consistent guest recognition programs and maintain a relevant guest database.

§ To identify market needs to increase revenue

General

§ To understand and strictly adhere to the Rules and regulations established in the Associate's handbook and the Hotel's policy on Fire, Hygiene, Health, Safety, and Environment.

§ To report for duty punctually wearing the correct uniform and nametag at all times.

§ To maintain a high standard of personal appearance and hygiene at all times.

§ To maintain good rapport and working relationships with staff in the outlet and all other departments.

§ To attend and contribute to all staff meetings, departmental and hotel training as scheduled, and other related activities.

§ To fully support the departmental training function in the department assigned

§ To undertake any reasonable tasks and secondary duties as assigned by the Housekeeping Manager and Assistant Housekeeping Manager.

§ To respond to any changes in the Housekeeping Department function as dictated by the hotel.

§ To project at all times a positive and motivated attitude and exercise self-control.

§ To have a complete understanding of the Income Audit Section in the Operations Manual and Policies & Procedures.

§ To provide a courteous and professional service at all times.

§ To attend all meetings as required by Housekeeping Manager and Leadership Management.

Associate Handling

§ To assist in identifying training needs and plan training programs for the Associates.

§ To ensure that the place of work Associates are multi-skilled and have the necessary skills to perform their duties with maximum efficiency, through consistent training in accordance with the annual training plan.

§ To liaise and inform the Department Head or Human Resources Department of all training sessions.

§ To fully support the Departmental trainer's function in the department assigned.

§ To train Team Leaders ensuring that they have the necessary skills to perform their duties with the maximum efficiency.

§ To ensure that all Associates provide a courteous and professional service at all times.

§ To supervise the Associates within the department, ensuring that the correct standards and methods of service are maintained as stated in the departmental operations manual.

§ To ensure that all associates maintain a high standard of personal appearance and hygiene at all times.

§ To ensure that all Associates report for duty punctually wearing the correct uniform and nametag at all times as per Hyatt's grooming standards.

§ To assist in the building of an efficient team of Associates by taking an active interest in their welfare, safety, and development.

§ To assist in the training of the associates ensuring that they have the correct standards and methods of service are maintained as stated in the department's operation manual.

Other Duties

§ Attends and contributes to all training sessions and meetings as required.

§ Is knowledgeable in statutory legislation in associate and industrial relations.

§ Exercises responsible management and behavior at all times and positively represents the hotel management team and Hyatt International.

§ Reads the hotel's Associate Handbook, has an understanding of, and adheres to the hotel's rules and regulations and in particular, the policies and procedures relating to computer resources, fire, hygiene, health, and safety.

§ Ensures high standards of personal presentation and grooming.

§ Responds to changes in the Rooms function as dictated by the industry, company, and hotel.

§ Carries out any other reasonable duties and responsibilities as assigned.