About Us

Our foundation in family goes back to 1957, when entrepreneur Jay Pritzker purchased the original Hyatt House motel. Pritzker and his brother, Donald, worked to grow the Hyatt brand, powered by their belief in the importance of family and care. As of March 31, 2020, Hyatt is a global hospitality company with 20 premier brands and more than 900 hotel, all-inclusive, and wellness resort properties in over 65 countries across six continents.With more than 127,000 colleagues across 65 countries, we embrace all cultures, races, ethnicities, genders, sexual orientations, ages, abilities, perspectives, and ways of thinking. Our culture is one that empowers every individual to be his or her best, and such authentic connection inspires the way we care for each other and for our guests.Be a part of something bigger. Enjoy life every day. Make a difference in the lives of those around you. Love where you work. Join a company that values respect, integrity, humility, empathy, creativity, and fun. With careers spanning the globe, your perfect opportunity awaits. Discover why Hyatt is consistently ranked one of the world’s best places to work.

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Hotel Security Dispatcher/Loss Prevention

300

Industry : Hotels & Resorts

Department : Security

Location : San Antonio, United States

Level : Staff Line level

Posted : 28 Dec 2024

Job Role : Loss Prevention

Recruiter : Hyatt Hotels

Job Ref : HOZ4622

Employment Type: Permanent

Job Type :

Validate Through : 2025-01-26

Salary Range (monthly): 1 to 2,000

Contact : HR Department

: Any

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Hotel Security Dispatcher/Loss Prevention

Description

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Responsibilities:

Conduct foot patrols of the hotel's property, to include lobby/outlet areas, guest room hallways, parking garage, hotel perimeter, convention space, etc.
Respond to various on-property incidents, to include, but not limited to, medical emergencies, trespassers, noise complaints, lost/missing items, guest needs, etc.
Prevent unwanted visitors from entering the property and safely escort any non-guests/unwanted visitors from the property.
Effectively monitor CCTV systems, alarm systems, emergency phone lines, and other aspects of the property's dispatch center on an as-needed basis.
Complete detailed, and accurate incident reports in a timely manner, after critical incidents occur.
Partner with responding law enforcement and fire departments, as needed.
Administer basic CPR and First Aid, as needed.
Respond to, and strategically remedy various guest requests, in order to retain guest business, and overall brand protection.

Are you ready to make a positive difference with both guests and colleagues? If customer service and safety is a key quality in what drives you, we have a position for you! This position requires availability to work specifically the afternoon/evening shift, but full schedule availability is preferred.

Benefits:

Complimentary & Discounted Hyatt Hotel Rooms
Paid Time Off (PTO)
401(k) Match
Medical, Dental, Vision Insurance after 30 days of Employment
Tuition Reimbursement
Free Annual VIA Bus Pass/Discounted Daily Parking
Free Meals Provided in Employee Cafeteria
Opportunities for Career Growth

Qualifications

A true desire to satisfy the needs of others in a fast-paced environment.
Minimum of one-year security-related experience recommended.
Strong verbal and written communication skills.
Ability to complete security reports in a web-based system with minimal guidance.
Ability to work a flexible schedule, to include afternoons and evenings on weekends, holidays, and as-needed overtime.
Proficient in computer skills, two-way radio operation, various software programs.
Must be able to stand for long periods of time and walk moderate distances.
Must be able to work in both individual and team settings.
Must be customer/guest service-minded at all times.