About Us

Our foundation in family goes back to 1957, when entrepreneur Jay Pritzker purchased the original Hyatt House motel. Pritzker and his brother, Donald, worked to grow the Hyatt brand, powered by their belief in the importance of family and care. As of March 31, 2020, Hyatt is a global hospitality company with 20 premier brands and more than 900 hotel, all-inclusive, and wellness resort properties in over 65 countries across six continents.With more than 127,000 colleagues across 65 countries, we embrace all cultures, races, ethnicities, genders, sexual orientations, ages, abilities, perspectives, and ways of thinking. Our culture is one that empowers every individual to be his or her best, and such authentic connection inspires the way we care for each other and for our guests.Be a part of something bigger. Enjoy life every day. Make a difference in the lives of those around you. Love where you work. Join a company that values respect, integrity, humility, empathy, creativity, and fun. With careers spanning the globe, your perfect opportunity awaits. Discover why Hyatt is consistently ranked one of the world’s best places to work.

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Hotel Front Desk Agent

Industry : Hotels & Resorts

Department : Front of House

Location : DFW Airport, United States

Level : Staff Line level

Posted : 18 Nov 2024

Job Role : Front Office Agent

Recruiter : Hyatt Hotels

Job Ref : HOZ99535

Employment Type: Permanent

Job Type :

Validate Through : 2024-12-16

Salary Range (monthly): 1 to 2,000

Contact : HR Department

: Any

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Hotel Front Desk Agent

Description

Care defines us at Hyatt.

We see it in the way we treat each other and our guests. It's our superpower. We channel this strength into our vision for evolving the future of hospitality. We create a culture of warmth, empathy and respect. We build connections, celebrate success and create inclusive environments together.

Join us for this incredible opportunity to be part of ourRooms Teamat Grand Hyatt DFW locatedat the DFW Airport as Front Desk Agent!

Our upscale hotel is located in Terminal D in the DFW Airport, featuring 298 guest rooms with runway views. We pride ourselves with top-ranking customer service achievements and recently ranked on Fortune 100 Best Companies to Work for 2024! Additionally, our Grand Met Restaurant is proud to be awarded theDiners' Choice Award by OpenTable dinersfor the 2ndyear in a row!

Benefits & Perks:

As a colleague, we have you covered with awesome benefits and perks. Some of those include:

Medical, Dental, Vision benefits offered at 30 days of employment
Complimentary on-site hotel covered parking at the DFW Airport in Terminal D
Complimentary colleague lunch during shift
401k options and company match
Discounted and complimentary hotel accommodations anywhere in the world
Tuition Reimbursement
Paid Holidays, Sick Time & Vacation
Discount partnerships with cell phone, car rentals, entertainment partnerships
And so much More!

Front Desk colleagues are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for personal conversation and has a direct impact on creating the guest experience.

Responsibilities Include But Are Not Limited To:

Greeting guests upon their arrival and departure of the hotel.
Responsible for checking guests in and out for their hotel reservation.
Engaging with guests throughout the lobby level regarding their stay and providing assistance when needed.
Assist with information: directions, flight tracking, food and beverage recommendations, and local attractions.
Ensure knowledge of the surrounding areas and able to guide guests should they need assistance with finding out of hotel activities/events.
Responsible for the safety and security of the hotel guests and employees. You will follow safety and security standards and complete incident reports as required.
Providing detailed reports any incidents that occur.
Assist guests with luggage assistance as needed/requested.

Qualifications:

Exceptional customer service demeanor and management required.
A true desire to satisfy the needs of others in a fast-paced environment.
Refined verbal and written communication skills.
Ability to stand/walk for long periods of time.
Able to push/pull/lift/carry moderate weight
Flexible schedule, including ability to work weekends and holidays

Hyatt colleagues work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.