Host (Vietnamese Nationality Only)

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Host (Vietnamese Nationality Only)

Description

Park Hyatt Saigon is the French mansion by the Opera House, asanctuary of peacein the middle of one of Asia's most bustling cities.

Amongs 16 awards in the past 4 years, these marvellous achievementsareinspiring,acting as beacons of resilience and hospitality for both guests and our local communities:

2021 Best 500 Hotels in the World, Travel and Leisure

2020 Best Hotel Makeovers in Asia, Best of the Decade Awards, Smart Travel Asia

2019 The Top 100 Hotels in the World, Travel and Leisure

2019 The 10 Best City Hotels in Asia, Travel and Leisure

Our strategy is to make a difference in the lives of all those we touch - colleagues, guests, operators, community members and shareholders alike.

We care for people so they can be their best. This is demonstrated in our values of Respect, Integrity, Humility, Empathy, Creativity and Fun. At Park Hyatt Saigon our aim is to create energizing experiences that connect our guests to who and what matters to them most. We are passionate about fostering connections, the place for any and every occasion and a one-stop experience.

We will continue to enhance the quality of the products craftsmanship with the willingness to create objectively a world 'finest product' and promise exceptional quality , continue creating and enhancing the hotel to ensure Park Hyatt Saigon can carry out its future vision is to becomea landmark, one of the world's legendary great hotels.

In order to achieve this grand mission, it's greatly thanks to our talents who are experienced, well trained, and deeply focused on the hotel's future goals and position.

Currently, Park Hyatt Saigon is looking for a Hostto work with the highest standards of product and service delivering unparalleled service in the market.

Join with us to discover your place to shine in our warm, respectful, and inclusive culture.

Job description:

• Greet guests on arrival and making them feel welcome and comfortable during their stay.
• Engage with guests at all times in a caring and positive manner, using active listening skills to understand the needs and wants of guests - wherever possible, getting to know them and their preferences on a personal level.
• Being a key contact person and resource for guests throughout their stay and should demonstrate creative problem solving.
• Ensure that departure motivates guests to come back to the hotel at the earliest opportunity.
• Mange the registration process to confirm guest information, acknowledge preferences as noted, provide guest with room keys, offer luggage assistance and transportation and other services requested by guests.
• Tailor interactions based on guests' needs and available data
• Understand and be familiar with hotel room inventory to manage and allocate based on availability and guest preferences
• Provide appropriate recognition to members of Hyatt's loyalty program
• Respond accurately to inquiries and offer knowledge of the hotel features/general information
• Approach guest issues with compassion and recover service as appropriate
• Process general cashiering skills
• Maintains the Daily Log Book.
• Be familiar with the hotel's products and services and policies.
• Ensures the strict control of room keys.
• Prepares welcome cards and keys for arrival FIT guests.
• Ensures accurate knowledge of hotels and the tourism in Vietnam.
• Reports "Lost and Found" items.
• Work collaboratively and effectively with other Front Office personnel as well as other hotel departments in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
• Reads the hotel's Associate Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety.
• Attends training sessions and meetings as and when required.
• Carries out any other reasonable duties and responsibilities as assigned.

• Attractive package
• International and professional but friendly 5-star working environment
• Training and development opportunities
• Complimentary rooms
• Discount 50% for F&B service at our restaurants
• Have 2 duty meals per working shift
• Snack twice per week

• Ideally with a relevant degree or diploma in Hospitality or Tourism management.
• Great English skills.
• Minimum 2 years work experience as a Receptionist preferably with experience in a luxury international brands.
• Good problem solving, administrative and interpersonal skills are a must.