Guest Services Supervisor

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Guest Services Supervisor

Description

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing excellent service and meaningful experiences.

Andaz Miami Beach is now recruiting a Guest Services Supervisor to join the hotel's opening team.An art-deco building and architectural landmark is home to the newest luxury lifestyle hotel located in the heart of Mid-beach.Opening in late 2024, the property boasts 287 guestrooms including 34 breathtaking suites and the ONLY Ocean-view arrival experience in Miami Beach.The design features elements of texture, art, and pops of color that create a unique and captivating experience.Each suite is designed with floor-to-ceiling windows, most with deep-soaking tubs, and cozy reading nooks.Guests can also enjoy private outdoor terraces with stunning views of the Atlantic and the Miami skyline.Unmatched amenities include a full-service spa, a well-equipped fitness center, a destination dining experience by José Andrés, two pools, and a Beach Club catering to the who's who of Miami.Spanning 25,000 square feet of innovative indoor and outdoor event space, Andaz Miami Beach will become a landing spot for guests and locals seeking celebratory gatherings that embrace the city's culture of music, art, and fashion.

Position Summary

The Guest Services Supervisor is responsible for inspiring a Guest Services team to deliver excellent and consistent levels of service. Lead the Guest Services team in various areas of the hotel, such as Reception, Lounge, Communication Center or Concierge. This highly visible role gives opportunity to casual conversation and has a direct impact on creating the guest experience.

Position Responsibilities/ Essential Functions

• Organizes, directs, and monitors daily activities of the Guest Services team.

• Establishes procedures, prepares and coordinates schedules, and expedites workflow.

• Assists with hiring, training, motivating, and rewarding Guest Services Colleagues and resolve any issues that occur on the job.
• Reviews current day's expected arrivals and checks all VIP and special request reservations to ensure that they are pre-registered, blocked properly, and other departments are notified of room assignments.
• Reviews the daily room availability and informs all appropriate team members.
• Reviews status of departures on a daily basis; relays all pertinent information to Guest Services Colleagues and other appropriate staff.
• Ensures that guests' needs are fulfilled and their stay is as pleasurable as possible; assists with dining, entertainment, or transportation reservations as needed.
• Possesses and maintains thorough knowledge of hotel services, facilities, policies, and room rates and area's attractions.
• Respond to customer complaints and special requests with corrective action.
• Maintain clear and efficient communication and coordination with the housekeeping and other departments of the hotel.
• Conducts or ensures all Training and Evaluations are completed as required by Hyatt
• Complete various additional tasks and assignments as needed.

Qualifications
Requirements and Qualifications

• A minimum of a Diploma in Hospitality/ Tourism Management or a relevant field;
• 2 years or more of progressive Hotel Rooms Management experience
• Ability to speak asecond Language fluently will be considered an asset.
• Excellent proficiency with Microsoft Suite applications;
• Refined verbal and written communication skills;
• Physically agile, ability to stand or walk for long periods of time;
• Excellent time management and organizational skills;
• Excellent problem solving skills.
• Well-groomed, professional appearance
• Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
• Full flexibility, including the ability to work weekends and holidays and a varied schedule
• A true desire to understand and anticipate the needs of others in a fast paced environment
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, strong developer and trainer and effective in providing exceptional customer service.

As an Andaz Miami Beach colleague, you will enjoy the following benefits:

• Free room nights, Discounted and Friends & Family Room Rates

• Medical, Dental, and Vision Insurance with only a 30-day waiting period!

• 401K with company match

• Free Parking

• Generous Paid Time Off

• Paid Family Bonding Time and Adoption Assistance

• Tuition Reimbursement

• Employee Stock Purchase Plan

• Discounts at various retailers -Apple, AT&T, Verizon, Headspace and many more

Andaz team members work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment, or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Our Values: Empathy Integrity Respect Inclusion Experimentation Wellbeing

At Hyatt, we believe in the power of belonging - of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.

Hyatt is an equal-opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

If you are a results-oriented individual with a passion for selling a vibrant, playful hotel with one-of-a-kind gathering places offering the perfect backdrop for meetings, weddings, and special occasions, become part of Miami's first Andaz luxury lifestyle resort - Apply now!