Guest Services Specialist

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Guest Services Specialist

Description

Explore multiple facets of ourGuest Services Teamas a member of our Customer Care Center & Bell Desk teams!

As a Customer Care Center Specialist, you will be responsible for answering incoming calls to the Hyatt Regency Seattle, and directing calls to the most appropriate team within the hotel, as well as answering questions related to our hotel. To be successful in this position, our Specialists must be comfortable conversing with guests and callers, have the ability to manage a high volume of calls, good typing skills, and a pleasant and welcoming phone presentation.

Our Customer Care Center Specialist will also have an opportunity to be scheduled as a Bell Attendant! Bell Attendants are in constant communication with the Front Office and Valet to ensure guests are escorted and their luggage and personal items are transported to and from the guest rooms efficiently. It's important to ensure that guests are comfortable with accommodations and are familiar with room offerings and features. This highly visible role gives opportunity for casual conversation and hotel or local recommendations.

The hourly rate for this position will vary, depending on if you are scheduled as a Customer Care Specialist, or as a Bell Attendant.

For Customer Care Center Specialists, the hourly rate range for this position is $25.20/hour to $26.72/hour. Your starting rate will be $25.20/hour. This position also has an established rate for colleagues who have remained in the position for four years or more with Hyatt, which is $25.70/hour. For those colleagues identified as Team Leads, Leads earn an hourly rate of $26.20/hour, with the potential to earn $26.72/hour if they have remained in the Lead capacity for four years or more with Hyatt.

For Bell Attendants, the hourly rate range for this position is $23.15/hour to $23.61/hour. Your starting rate will be $23.15/hour. This position also has an established rate for colleagues who have remained in the position for four years or more with Hyatt, which is currently offered at $23.61/hour.

When working as a Bell Attendant this position earns additional compensation through gratuities at the guest's discretion, as well as service charges from "Room Drops" and "Porterage" as indicated specifically in the client contracts.

As a colleague, we have you covered with awesome benefits and perks!

Benefits

• Medical insurance for you and your dependents for less than $115 per month, after 30 days of employment

• Vision Insurance

• Dental Insurance

• 401(k) & Retirement Savings Plan (RSP)

• Basic Life Insurance

• Short Term Disability Insurance

• New Child Leave & Adoption Assistance

• Paid Time Off for Full-Time Colleagues:

• Vacation Time

• 10 days (80 hours) earned upon completing 1-4 years of service
• 15 days (120 hours) earned upon completing 5-9 years of service
• 20 days (160 hours) earned upon completing 10+ years of service
• (2) Floating Holidays per year
• (6) Paid Holidays per year
• Compassionate Leave
• Seattle Paid Sick & Safe Time
• Extended Illness Days - unused sick and safe time in excess of 72 hours converted to Extended Illness Days at the end of each calendar year

Perks

• Employee Assistance Program

• Free Uniforms and Cleaning of your Uniform

• Discounted parking

• Discounted Rooms at any participating Hyatt location starting on your first day of employment

• Up to 12 complimentary rooms at any participating Hyatt location after 90 days of service

• Free colleague meals during shift

• Hyatt Colleague discount program

• Tuition Reimbursement

• ORCA Pass subsidy

When applying for a position working at a Hyatt hotel, you are pursuing an opportunity to join a culture built on caring and attentive colleagues who have a passion for providing efficient service and creating meaningful experiences. Our values are the guiding principles for our success, giving us the opportunity to open over 1,350 properties worldwide.

Hedreen Hotel Employer LLC is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, caste or any other group protected by law.

Qualifications
• A true desire to satisfy the needs of others in a fast paced environment.

• Must have great communication skills and superior guest service abilities.

• Ability to sit and stand for long periods of time.

• Must have physical stamina to lift moderate amounts of weight and walk moderate distances.

• Proficient in basic computer skills

• Must be able to work a flexible schedule including mornings, afternoons, evenings, weekends and holidays

• Previous Customer Service experience preferred