United States
Our foundation in family goes back to 1957, when entrepreneur Jay Pritzker purchased the original Hyatt House motel. Pritzker and his brother, Donald, worked to grow the Hyatt brand, powered by their belief in the importance of family and care. As of March 31, 2020, Hyatt is a global hospitality company with 20 premier brands and more than 900 hotel, all-inclusive, and wellness resort properties in over 65 countries across six continents.With more than 127,000 colleagues across 65 countries, we embrace all cultures, races, ethnicities, genders, sexual orientations, ages, abilities, perspectives, and ways of thinking. Our culture is one that empowers every individual to be his or her best, and such authentic connection inspires the way we care for each other and for our guests.Be a part of something bigger. Enjoy life every day. Make a difference in the lives of those around you. Love where you work. Join a company that values respect, integrity, humility, empathy, creativity, and fun. With careers spanning the globe, your perfect opportunity awaits. Discover why Hyatt is consistently ranked one of the world’s best places to work.
Industry : Hotels & Resorts
Department : Front of House
Location : Dubai, United Arab Emirates UAE
Level : Staff Line level
Posted : 18 Dec 2024
Job Role : Guest Services Associate
Recruiter : Hyatt Hotels
Job Ref : HOZ89271
Employment Type: Permanent
Job Type :
Validate Through : 2025-01-16
Salary Description: Competetive Salary Offered
Description
You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Guest Services Officer - Reservations is responsible to assist the Assistant Manager - Reservations in managing the Reservations Department and work closely with Marketing and Sales and other relevant Rooms Departments.
1. To relieve and assist the supervisor when required.
2. To maintain up-to-date accurate reservation records, including a record of advance reservation.
3. Continually strive to the Suites and Regency Club Rooms to keep room rates above the forecast.
4. To enter and process reservations and confirmations for both the hotel and sister hotels.
5. To maintain an accurate filing system.
6. To maintain a Group File and prepare the Group List.
7. To prepare a daily V.I.P and Special Attention List.
8. To prepare the daily arrival list and check with the computer.
9. To prepare the registration card for the next day's arrivals.
10. To provide accurate information about all Hyatt International Hotels, their services andfacilities.
11. To update the "Free Sale Report" of other Hyatt Hotels.
12. To maintain and update the Guest History Records.
Qualifications
Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience in hotel operations. Good customer service, communications and interpersonal skills are a must.
Rishi star
Mumbai, India
Awesome hotel !!