United States
Our foundation in family goes back to 1957, when entrepreneur Jay Pritzker purchased the original Hyatt House motel. Pritzker and his brother, Donald, worked to grow the Hyatt brand, powered by their belief in the importance of family and care. As of March 31, 2020, Hyatt is a global hospitality company with 20 premier brands and more than 900 hotel, all-inclusive, and wellness resort properties in over 65 countries across six continents.With more than 127,000 colleagues across 65 countries, we embrace all cultures, races, ethnicities, genders, sexual orientations, ages, abilities, perspectives, and ways of thinking. Our culture is one that empowers every individual to be his or her best, and such authentic connection inspires the way we care for each other and for our guests.Be a part of something bigger. Enjoy life every day. Make a difference in the lives of those around you. Love where you work. Join a company that values respect, integrity, humility, empathy, creativity, and fun. With careers spanning the globe, your perfect opportunity awaits. Discover why Hyatt is consistently ranked one of the world’s best places to work.
Industry : Hotels & Resorts
Department : Front of House
Location : Dubai, United Arab Emirates UAE
Level : Staff Line level
Posted : 18 Dec 2024
Job Role : Guest Services Associate
Recruiter : Hyatt Hotels
Job Ref : HOZ46863
Employment Type: Permanent
Job Type :
Validate Through : 2025-01-16
Salary Description: Competetive Salary Offered
Description
You will be responsible to provide an excellent and consistent level of service to your customers. The Guest Service Officer - Communications Centre is responsible to contribute to the smooth and efficient running of the Communications Centre within the Rooms Division.
1. To operate the switchboard in accordance with the department's operational standards.
2. To attend to the hotel guest in all communication from inside and outside the hotel.
3. To answer the telephone calls at all times (never let the telephone ring more than twice),clearly and in a most friendly manner.
4. To use the correct procedure for handling calls, including all billing forms, message handling, and the selling of guest services and restaurants in the hotel.
5. To ensure that the proper charges are written out for overseas calls, as per laid down instructions.
6. To ensure that all overseas bookings are recorded accurately and placed with the very minimum of details.
7. To handle wake-up calls promptly as requested.
8. To ensure that when required, the doctor is contacted with the minimum delay and that the Assistant Manager - Front Office is informed.
9. To ensure that all V.I.P.'s In-House are entered on the V.I.P. Board.
10. To maintain the Log Book from shift to shift for any information or comments of guests.
Qualifications
Please ensure that you have discussed your interest in this position with your Human Resources Department before you apply online.
Rishi star
Mumbai, India
Awesome hotel !!