Job Description For Guest Services - Bell Attendant/Valet - Full-Time
Description
Position Summary:
As a Guest Services Attendant, you will be the first and last impression for our guests, ensuring they feel warmly welcomed and well-cared for throughout their stay. Whether greeting guests as they arrive, providing local recommendations, or handling their luggage, you will help create a seamless and a personalized, memorable experience.
This position is a combination of Bell, Door, and Valet Attendant duties, and requires a high level of attention to detail, professionalism, and excellent guest service skills. You will also play a critical role in assisting guests with their inquiries, room orientations, and transportation needs, contributing to a luxurious and personalized stay at Alila Napa Valley.
Key Responsibilities:
- Greet guests upon arrival with warmth and enthusiasm, ensuring a personalized welcome to the resort.
- Safely park and retrieve guest vehicles from the front drive.
- Assist guests with luggage, providing room orientations.
- Deliver resort information, including directions, local attractions, dining recommendations, and events, while maintaining excellent knowledge of the Napa Valley area.
- Provide a fond and personalized farewell to departing guests, assisting with luggage, and ensuring a smooth checkout process.
- Help the Concierge and Front Desk with special requests, guest deliveries, and other tasks as needed.
- Assist guests with off-property errands, including transportation to nearby attractions, as requested.
- Ensure cleanliness in high-traffic areas, including the driveway, and resort entrance, while maintaining the cleanliness of luggage carts.
- Perform shoe-shine services, including picking up shoes from guest rooms, polishing them, and returning them to guests.
- Audit vehicles parked for accurate guest charges.
- Assist in maintaining a safe and welcoming atmosphere, preparing for inclement weather and preparing the arrival area.
Why Work at Alila Napa Valley?
• Competitive Compensation: Starting at $18 per hour.
• Generous Benefits: Medical, Dental, Vision insurance, paid time off, 401(k) with matching, and more.
• Dynamic Work Environment: Be part of an award-winning team that emphasizes creativity, collaboration, and hospitality.
• Career Advancement: Opportunities for career development within the Hyatt Hotels network.
• Employee Perks: Enjoy discounted stays at Hyatt properties worldwide and access to exclusive employee benefits.
Alila Napa Valley is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Bell Attendants are in constant communication with the Front Office and Valet to ensure guests are escorted and their luggage and personal items are transported to and from the guest rooms efficiently. It's important to ensure that guests are comfortable with accommodations and are familiar with room offerings and features. This highly visible role gives opportunity for casual conversation and hotel or local recommendations.
Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.
This is not your typical career opportunity. This is the Hyatt Touch. Click here to spend a 'day in the life' of a hospitality professional at a full-service hotel via our virtual reality experience.
Qualifications - Qualifications:
- Previous experience in a luxury resort, hotel, or restaurant environment is preferred.
- Knowledge of Napa Valley and surrounding areas is preferred but not required.
- Must be flexible with scheduling, including weekends, holidays, and evening shifts.
- Valid driver's license and a Motor Vehicle background check with no incidents.
- Strong communication skills, with the ability to interact professionally with guests.
- Ability to multitask and stay calm under pressure in a fast-paced environment.
- Strong problem-solving skills and the ability to handle challenging situations with ease.
Physical Requirements:- Must be able to stand and walk for extended periods.
- Ability to lift, push, and pull luggage, carts, and other items weighing up to 50 pounds.
- Frequent bending, stooping, kneeling, and reaching to assist with luggage handling and vehicle entry/exit.
- Must be able to run short distances when retrieving vehicles in a timely manner.
- Ability to work outdoors in various weather conditions, including heat, cold, rain, and snow.
- Must have full use of hands and arms for handling guest belongings, operating vehicle keys, and using communication devices.
- Ability to safely operate and park a variety of vehicles, including manual and automatic transmissions.
- Must have clear vision and hearing to navigate parking areas safely and communicate with guests effectively.
Rishi star
Mumbai, India
Awesome hotel !!