Guest Services Agent

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Guest Services Agent

Description

We are seeking an individual who embodies the luxury lifestyle experience and has a passion for creating unique guest moments. An ideal Thompson team member thrives in a culture of exceptional service, great design, spontaneity, and authenticity, with a sharp sense of humor. This role focuses primarily on the responsibilities of a Concierge and House Car Driver, ensuring seamless guest experiences from all pinnacles of guest service roles within the property and while navigating the local area.

• Guest Engagement:
• Greet guests warmly upon arrival, establishing an immediate atmosphere of welcome and professionalism.
• Handle guest interactions with the highest level of hospitality, accommodating special requests and resolving inquiries promptly.
• Provide accurate and detailed information on hotel services, local attractions, dining, nightlife, and activities.
• Proactively reach out to guests to address any special needs or accommodations during their stay.
• Concierge Responsibilities:
• Assist guests with reservations at local restaurants, concert venues, and other destinations.
• Establish and maintain relationships with local vendors to facilitate guest needs.
• Promptly answer telephones, input messages into the computer, and retrieve mail or packages for guests.
• Provide guidance on directions, hotel operations, and surrounding city information.
• Maintain familiarity with all property functions, assisting in marketing services and facilities to guests.
• Field guest complaints with tact and discretion, using sound judgment to resolve issues effectively.
• Assist with guest safety instructions during emergencies.
• House Car Driver Responsibilities:
• Transport guests to and from destinations within the designated radius, ensuring their comfort and safety.
• Comprehend and adhere to traffic regulations and hotel driving policies.
• Assist passengers with loading and unloading luggage or items.
• Maintain vehicle cleanliness, schedule periodic servicing, and ensure it is fueled.
• Provide directions, recommendations, and assistance with guest travel needs in a professional manner

• Operational Support:
• Summon front service/bell assistance as needed.
• Operate office equipment such as photocopiers and facsimile machines.
• Collaborate effectively within the Guest Services Team and communicate with other hotel departments.
• Ensure a consistent guest flow through the hotel by providing directional assistance.
• Perform all additional duties assigned by leadership.

• Previous experience in luxury or lifestyle hotel environments (preferred).
• Valid driver's license with a clean driving record.
• High school diploma or equivalent education or experience.
• Physical ability to stand, sit, and assist with moderate lifting for extended periods.
• Strong English language proficiency, both spoken and written.