United States
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Industry : Hotels & Resorts
Department : Front of House
Location : Raa Atoll, Maldives
Level : Staff Line level
Posted : 27 Apr 2025
Job Role : Front Office Agent
Recruiter : Hyatt Hotels
Job Ref : HOZ4469
Employment Type: Permanent
Job Type :
Validate Through : 2025-05-25
Salary Description: Competetive Salary Offered
Description
1. To be knowledgeable of all resort facilities and of booking procedures for restaurants, excursions and private functions
2. Handle arrivals and departures as per training given
3. Ensure that all arrival guests receive a welcome as per resort standards
4. Ensure that all departure guests receive a farewell as per resort standard
5. Always be aware of guests arriving, in house and departing who pertain to your language specialty and assist them whenever this is necessary
6. Ensure all the guests that you have checked in, pertain to your language specialty or assigned to you by your immediate supervisor are contacted with courtesy calls as per resort standards
7. Establish and maintain relationship with guests during their stay through eventual site inspections, courtesy calls, assistance during the stay and visits in outlets
8. As a person in close relationship with the guests during their stay, actively collect guest preferences and pass them on to Operators for record keeping
9. To be able to assist Porters and communication assistants when necessary and if required by your immediate supervisor
10. To be familiar with all Resort Front Office procedures and standards, and act accordingly (PMS functions, daily Front Office tasks, types, VIP levels and amenities
11. To be able to organize all resort arrivals and departures according to the established procedures
12. Provide insightful recommendations showing knowledge which answers the guest requests. Have all local information's available
13. Promote and execute the booking of restaurants, private functions and excursions
14. Ensure that all daily guest information documents are completed in timely manner (various confirmation letters, etc)
15. Use communication tools in place to follow up on all guest arrangements or requests
16. To be able to drive the resort buggies as per standard
17. To be conversant with the Hotel's emergency procedures and ensure all Front Office associates are also conversant
18. To perform other duties assigned by Management from time to time to include duties which may not be directly associated to the Front Office department.
Rishi star
Mumbai, India
Awesome hotel !!