Guest Experience Agent

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Guest Experience Agent

Description

Located on the shores of Lake Washington, Hyatt Regency Lake Washington at Seattle's Southport, a recent AAA Four Diamond and Best of Housekeeping award winner, perfectly combines the natural beauty of the Pacific Northwest with modern amenities. Enjoy close proximity access to Sea-Tac International Airport, downtown Seattle and Bellevue, Mount Rainier National Park, Gene Coulon Memorial Beach Park, and more. Explore the beauty of the Pacific Northwest, then return to your comfortable room in Renton.

Job Overview:

Guest experienceagents are responsible for enhancing the guest experience. They are expected to support senior leadership by developing processes to enhance the guest experience, greet VIP's upon arrival/departure, ensure VIP's rooms are properly prepared for their stay and provide concierge services to the guest during their visit. They also assist in the spa check in/out experience, responding to spa inquiries, working closely with management and hotel wellness members. Other responsibilities could include assisting guests with luggage, packages, service overflow support for front desk, recommending local attractions and reservations. This position requires knowledge of hotel services, local events and venues and transportation options. This offers the opportunity to engage in casual conversation and to indulge special requests.

This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience.You'll be the face of Hyatt as aGuest experience agent.

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it is career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Wage Information:

The salary range for this position is $21.00 to $27.30. The starting hourly rate is $21.00. Decisions regarding individual salaries will be based on a number of factors, including experience, qualifications and education.

This is not your typical career opportunity. This is the Hyatt Touch.

Click here to spend a 'day in the life' of a hospitality professional at a full-service hotel via our virtual reality experience.

Qualifications

• • A true desire to satisfy the needs of others in a fast-paced environment.
  • Refined verbal and written communication skills.
  • Experience and thorough understanding of guest services.
  • Flexible schedule availability to be visible during times when VIP's may need assistance.
  • Must be available to work weekends and holidays
  • System knowledge of Opera is highly preferred.
  
  Benefits & Perks:
  
  As a colleague, we have you covered with awesome benefits and perks! Some of those include:
  
  • Medical, Dental and Vision Insurance after 30 days of employment
  • Paid Vacation, sick leave and up to 2 float days
  • 401(k)
  • Paid Family Bonding Time
  • Tuition/Wellness Reimbursement after 90 days of service
  • Adoption Assistance
  • Free Parking
  • Referral Bonuses
  • Discounted room nights andFriends and Family discounts at any participating Hyatt location starting on your first day of employment
  • Up to 12 complimentary rooms at any participating Hyatt location after 90 days of service
  • Free colleague meals during shift
  
  Unlimited growth potential with Hyatt. Ability to relocate for advancement opportunities in the future.
  
  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.