United States
Our foundation in family goes back to 1957, when entrepreneur Jay Pritzker purchased the original Hyatt House motel. Pritzker and his brother, Donald, worked to grow the Hyatt brand, powered by their belief in the importance of family and care. As of March 31, 2020, Hyatt is a global hospitality company with 20 premier brands and more than 900 hotel, all-inclusive, and wellness resort properties in over 65 countries across six continents.With more than 127,000 colleagues across 65 countries, we embrace all cultures, races, ethnicities, genders, sexual orientations, ages, abilities, perspectives, and ways of thinking. Our culture is one that empowers every individual to be his or her best, and such authentic connection inspires the way we care for each other and for our guests.Be a part of something bigger. Enjoy life every day. Make a difference in the lives of those around you. Love where you work. Join a company that values respect, integrity, humility, empathy, creativity, and fun. With careers spanning the globe, your perfect opportunity awaits. Discover why Hyatt is consistently ranked one of the world’s best places to work.
Industry : Hotels & Resorts
Department : Other Department
Location : Milwaukee, United States
Level : Staff Line level
Posted : 18 Dec 2024
Job Role : Other Role
Recruiter : Hyatt Hotels
Job Ref : HOZ45490
Employment Type: Permanent
Job Type :
Validate Through : 2025-01-15
Salary Description: Competetive Salary Offered
Description
ALG Vacations (ALGV), part of Hyatt, is widely recognized for providing the industry's leading leisure travel experience to destinations worldwide. As North America's leading vertically integrated travel, hospitality, and leisure management groups, we can oversee all aspects of the vacation- from the moment a guest books a trip to the time they return home. Serving more than three million passengers annually, each of our highly respected brands offers unique benefits and a wide portfolio of destinations.
Grow your career as a Group Service Specialist with ALG Vacations. You will handle Travel Advisor phone calls, chats, questions, and requests. You will own cases and tasks and ensure the assigned work is being completed effectively and efficiently.
Essential Functions:
• Truly enjoycustomer serviceand have a strong understanding of Groups.
• Own & close cases and tasks and consistently meet KPI expectations.
• Help with finalization and the phone queue if team members on other pods are out or during busy season.
• Monitor Room Lists, Final Countdown Letters and assign the Queue as needed.
• Strive to grow repeat business by building customer rapport and providing outstanding service.
• Collaborate with other service team members and team leaders to meet team expectations and provide suggestions for process improvements.
• Perform other duties or special projects as required or as assigned by leader.
Qualifications:
• High School Diploma/equivalent required
• 2+ years of customer service experience is preferred
• Proficiency in Microsoft Suite of tools - Excel, Word, TEAMS & PowerPoint
• Experience utilizing CRM tools to help manage business
• Strong Customer Service and problem-solving skills
• Greattechnology skills and detail oriented
• Ability to work with team members in both an office & work at home environment
• Maintain focus & energy in fast-paced group environment
• Strong analytical and problem-solving skills
• Excellent written, oral, and interpersonal communication
• Ability to travel up to 5%, Domestic or International
About ALG Vacations
It all begins when our client's book with ALG Vacations. As North America's leading tour operator, we keep our standards as high as our passion for travel, working together with our agents to ensure every client's vacation exceeds every expectation. We are an industry innovator that combines the expertise of many different brands.
ALG Vacations consistently delivers exceptional value to travelers and strong performance to resort owners and partners by strategically leveraging the power of its portfolio of brands across multiple segments, comprising:
• Vacations: The largest seller of vacation packages and charter flights in the U.S. for travel to Mexico and the Caribbean, moving approximately 3.2 million passengers annually through well-established vacation brands
• Destination Management Services: Best-in-class destination management services provided by Amstar® DMC and Worldstar®
• Loyalty Program: Exclusive loyalty program Unlimited Vacation Club®
• Technology Solutions: Innovative technology solutions provider Trisept Solutions®, connecting over 88,000 travel agents with leading travel suppliers.
Since 2021, ALG Vacations has proudly been part of Hyatt.At Hyatt, we believe in the power of belonging - of making people feel at home no matter where they are in the world.Since 1957, our colleagues have been at the heart of driving Hyatt to become one of the world's leading and fastest-growing hospitality brands, without ever losing focus on people and care.
To learn more about ALG Vacations: https://alg.www.vaxvacationaccess.com/about-us/
Our Values
At ALG Vacations, we care for people so they can be at their best. We bring our values to life every day to ensure our colleagues have what they need to thrive, be their best selves, and create memorable guest experiences.
Experimentation • Empathy • Inclusion • Integrity • Respect • Well- Being
Our Commitment to Diversity, Equity, & Inclusion
Being part of Hyatt means always having space to be you. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities. We are committed to diversity across the board-from who we hire and develop, organizations we support, and who we buy from and work with.
We're proud to offer exceptional corporate benefits which include:
• Travel Perks and Benefits for both ALG Vacations and Hyatt
• Medical, Dental and Vision Insurance
• Basic Life Insurance
• Short- & Long-Term Disability
• Paid Parental Leave
• Corporate Wellness Program
• Travel Discounts & Deals
• Paid Time Off & Holidays
• 401(k) Plan with Company Match
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free and tobacco-free workplace and perform pre-employment background checks.
Rishi star
Mumbai, India
Awesome hotel !!