United States
Our foundation in family goes back to 1957, when entrepreneur Jay Pritzker purchased the original Hyatt House motel. Pritzker and his brother, Donald, worked to grow the Hyatt brand, powered by their belief in the importance of family and care. As of March 31, 2020, Hyatt is a global hospitality company with 20 premier brands and more than 900 hotel, all-inclusive, and wellness resort properties in over 65 countries across six continents.With more than 127,000 colleagues across 65 countries, we embrace all cultures, races, ethnicities, genders, sexual orientations, ages, abilities, perspectives, and ways of thinking. Our culture is one that empowers every individual to be his or her best, and such authentic connection inspires the way we care for each other and for our guests.Be a part of something bigger. Enjoy life every day. Make a difference in the lives of those around you. Love where you work. Join a company that values respect, integrity, humility, empathy, creativity, and fun. With careers spanning the globe, your perfect opportunity awaits. Discover why Hyatt is consistently ranked one of the world’s best places to work.
Industry : Hotels & Resorts
Department : Sales and Marketing-PR
Location : Milwaukee, United States
Level : Staff Line level
Posted : 22 Jan 2025
Job Role : Asst. Sales Manager
Recruiter : Hyatt Hotels
Job Ref : HOZ7192
Employment Type: Permanent
Job Type :
Validate Through : 2025-02-20
Salary Description: Competetive Salary Offered
Description
ALG Vacations (ALGV), part of Hyatt, is widely recognized for providing the industry's leading leisure travel experience to destinations worldwide. As North America's leading vertically integrated travel, hospitality, and leisure management groups, we can oversee all aspects of the vacation- from the moment a guest books a trip to the time they return home. Serving more than three million passengers annually, each of our highly respected brands offers unique benefits and a wide portfolio of destinations.
Grow your career as Group Sales Consultant within ALG Vacations. As a member of this team, you will be responsible for selling group vacations and executing our sales plan in a fast-paced environment to ensure we are meeting our customers' needs and maximizing our revenue potential. The Group Sales Consultant plays an important role in quoting groups and securing the sales, as well as guiding travel agents through the group process and building the relationship. As the frontline of Group Sales, you will be dedicated to providing best-in-class sales and customer service on all travel agent group opportunities. Best of all, No cold-calling, only inbound group requests and emails from potential customers and outbound calls and emails to existing customers! Additionally, there are great career growth opportunities to move into our Group Account team or into more specialized positions within our Group Operations and Service teams.
Essential Functions:
• Serve as the primary point-of-contact for customers to prepare group quotes, generate contracts, assist with in-destination requirements, or perform other similar duties.
• Manage new and active leads through CRM.
• Work with customers to develop appropriate itineraries to satisfy their group needs.
• Present quote information to customers in a professional manner and secure the sale.
• Respond to group vacation inquiries on a timely basis.
• Consistent follow-up communication with customers every 24-48 hours.
• Confirm rates and inventory with suppliers prior to group finalization.
• Meet sales goals and expectations as established by leadership.
• Build customer loyalty and maintain strong relationships with customers, agencies, and suppliers.
• Answer incoming calls and emails via the group communication channels as needed.
• Attend training sessions to build or maintain product knowledge, including processes and terms and conditions.
• Provide assistance and backup to team members within the Groups Department.
• Take pride and strive for excellence in responding the same day to all communications and phone calls.
• Identify opportunities to streamline our process and group products.
• Set a great example by being a top performer and consistently receiving positive marketplace feedback by providing high-level customer service.
• Align closely with teammates to problem solve and support each other's workload.
• Be Well, Work Well, Live Well every day by bringing great energy, passion and a positive attitude and allowing wellness to touch all parts of your life - at work, at home, at play.
Qualifications:
• Associates Degree or equivalent, or two (2) plus years of relevant experience in travel, group sales, event and/or wedding planning; or an equivalent combination of education and experience.
• Must possess excellent interpersonal skills and the ability to maintain strong relationships both internally and externally.
• Good time management, multi-tasking, and organizational skills.
• Strong proficiency in Microsoft Excel as well as Outlook, Teams, PowerPoint, and Word.
• Strong understanding of the groups workflow process.
• Ability to work collaboratively with colleagues and staff to contribute to results driven and team-oriented environment.
• Ability to work independently in a home-office environment free of distractions.
• Ability to work under pressure and meet deadlines.
• Ability to meet and/or exceed established sales targets.
• Experience working in Salesforce or a similar CRM.
• Strong ability to efficiently navigate through various computer screens and programs.
• Customer Service - Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.
• Sales - Knowledge of principles and methods for selling products and services including sales techniques and sales control systems.
• Negotiation - Bringing others together and trying to reconcile differences for a positive outcome.
• Persuasion - Persuading others to change their minds or behavior.
• Learning from Past Experience - Understanding the implications of new information for both current and future problem-solving and decision-making.
• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate and not interrupting at inappropriate times.
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Judgment and Decision-Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
• Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions.
• Number Comprehension - The ability to add, subtract, multiply or divide quickly and correctly.
• Oral Communication - The ability to listen, understand, and communicate information and ideas in speaking so others will understand.
• Problem Recognition - The ability to tell when something is wrong or is likely to go wrong and generate possible solutions.
• Written Communication - The ability to read, understand and communicate ideas in writing.
To perform this job successfully, a team member must be able to perform each essential duty satisfactorily. The requirements listed above are Consultant of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable Team Members with disabilities to perform the essential functions.
About ALG Vacations
It all begins when our client's book with ALG Vacations. As North America's leading tour operator, we keep our standards as high as our passion for travel, working together with our agents to ensure every client's vacation exceeds every expectation. We are an industry innovator that combines the expertise of many different brands.
ALG Vacations consistently delivers exceptional value to travelers and strong performance to resort owners and partners by strategically leveraging the power of its portfolio of brands across multiple segments, comprising:
Rishi star
Mumbai, India
Awesome hotel !!