Global Sales Director, Luxury (Remote Opportunity)

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Global Sales Director, Luxury (Remote Opportunity)

Description

The Opportunity

Hyatt Hotels Corporation is seeking an enthusiastic and experienced Global Sales Director on our Hyatt Sales Force Americas team who will focus on the growth and business development within our Luxury account portfolio and support our Luxury brand portfolio. The Global Sales Director will be accountable for geographic luxury market strategy and communication among various stakeholders, guiding and reporting on market and industry trends, and focusing on market share and revenue growth across our luxury portfolio of hotels. This role will collaborate closely with regional leadership and lead growth areas including new hotels, focus hotels, and business development. This is a unique opportunity for a global seller passionate about strategic management of accounts, planning of customer events and branded activations, hotel training and education, strategic approach to marketing plans, creative presentations, and working with a collaborative global team of sellers to achieve our organization's objectives through our Purpose of Care. This is a remote position based in South America, preferably in Colombia. You will be part of a team passionate about diversity, equity, and inclusion, committed to nurturing curiosity and new skills and building connections with stakeholders, colleagues, and guests across the organization.

Who We Are

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and guests have been at the heart of our business and helped Hyatt become one of the world's best and fastest-growing hospitality brands. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.

As we continue to grow, we never lose sight of what's most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.

Why Now?

This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.

How We Care for Our People

Our purpose sets us apart-to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We're proud to have earned a place on Fortune's prestigious 100 Best Companies to Work For® list for the last ten years. This recognition is a testament to how our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.

We're proud to offer exceptional corporate benefits which include:

• Paid Time Off, Medical, and other benefits

Our Commitment to Diversity, Equity, and Inclusion

Our success is underpinned by our diverse, equitable, and inclusive culture and we are committed to diversity across the board-from whom we hire and develop, the organizations we support, and whom we buy from and work with.

Being part of Hyatt means always having space to be you. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together. To learn more about our commitments to DE&I, please visit the Why Hyatt section of the Hyatt career page.

Who You Are

As our ideal candidate, you understand the power and purpose of our Culture of Care and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Well-being. You enjoy working with others, are results-driven, and seek various opportunities to develop personally and professionally.

The Role

The primary responsibility of the Global Sales Director includes developing strategic account plans to drive new revenue opportunities across a portfolio of qualified Luxury Accounts within the luxury and lifestyle segment. The Global Director will be responsible for uncovering new business opportunities in the luxury segment that support Hyatt's luxury and lifestyle portfolio of brands and hotels worldwide with an emphasis on our Luxury portfolio and New Openings in Latin America. Primarily these accounts will be with travel agencies and niche lifestyle concierge organizations, private club membership, and private aviation. The Director position includes total account management, handling both group and transient travel. This position will be responsible for developing and nurturing long-term strategic global accounts/relationships with a focus on shifting market share as well as driving premium business and new customers to our portfolio of brands. New business development and brand awareness globally are also key to supporting our hotels through proactive sales missions, tradeshows/events, and hotel familiarization trips.

•Create and maintain strategic account/action plans for each account that will include: quota targets, customer engagement, key tactics to grow account revenue globally, annual & quarterly account reviews, promotions, and B2B marketing opportunities.

•Drive and support hotel premium sales and market positioning based on agreed priorities and anticipated business levels aligned to the hotel's RGI/ budgets.

•Work closely with Hyatt Sales Force (HSF) colleagues to retain and expand the HSF's Key accounts.

•Pre-qualify and target Luxury Accounts in assigned segments, utilizing analytics tools and prospecting strategies to develop appropriate and effective sales solicitation strategies to increase market share.

•Be the "one-stop shop" problem solver for all assigned HSF accounts.

•Entertain potential and current customers based on business priorities, including the ability to travel and work off-peak hours.

•Ensure a high level of exposure through direct sales solicitation, telephone contact, and written communications.

•Ensure that Sales Contracts follow established Policies and Procedures and are based on sound commercial judgment.

•Maintain an awareness of market developments/customer trends and the ability to present out to internal stakeholders.

•Assist hotel representatives with customer engagement including but not limited to scheduling appointments, targeted customer events, Sales Calls, and webinars.

•Ability to manage an event budget, and communicate and curate branded experiences for small groups and large events that are customer-facing.

•Attend industry events representing Hyatt through the organization's principles and purpose, and acting as a brand ambassador for our portfolio.

•Assist new Hotels to identify and acquire potential Accounts, with an emphasis on the Luxury segment.

•Help to organize and coordinate familiarization trips.

•Conduct Product Presentations to increase awareness with Key Accounts.

•Prepare Monthly Activities Reports and Production Reports when needed.

•Very strong follow-up, organizational skills, and leadership skills.

•Must be a self-starter and capable of working independently in a fast-paced and relatively autonomous environment.

•Must have good communication and interpersonal skills, particularly with presenting both virtually and in person to every level within the organization, and externally to clients.

•Takes initiative, is a team player, personable, discreet, and reliable.

Qualifications
Experience Required:

•Fluent in Spanish and English

•A bachelor's degree is preferred or equivalent experience in sales, marketing, or hospitality management.

•A minimum of 5 years of experience in global sales and/or luxury sales.

•Experience across Luxury, Leisure, Lifestyle, Group, and Transient both on and above property.

•A proven track record of achieving sales targets and growing market share, emphasis in the luxury segment.

•Excellent communication, negotiation, and presentation skills.

•A strong customer focus and relationship-building and customer service skills.

•Ability to influence across stakeholders and business partners as well as acquire new partners.

•A genuine desire to lead others, be agile, and challenge the status quo.

•A high level of professionalism, integrity, and ethics.

•A passion for diversity, equity, and inclusion, curiosity, and new skills, and building connections across the organization with stakeholders, colleagues, and guests.

Experience Preferred:

•Comprehensive knowledge of Hotels and Sales Practices

•People Leader

•MS Office, Lanyon, Reserve, Opera, Oracle, and Envision preferred

The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

We welcome you:

Research shows that women, people of color, and other historically excluded groups, tend to apply to jobs, only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We'd love to consider your unique experiences and how you could make Hyatt even better.