General Manager

Salary Details

Salary Description: Competetive Salary Offered

Job Description For General Manager

Description

The Placencia is a luxury lifestyle destination resort located on Maya Beach near Placencia, Belize, currently open and renovating to relaunch a new program in late 2024. Featuring 90 hotel rooms including 18 beachfront villas, an expansive pool with swim-up bar, restaurants, beach club, and exciting excursions, the resort brings vibrant signature programming and personalized 'experiential hospitality' to Belize.

The General Manager is accountable for the overall performance of the hotel's operation, including but not limited to: GOP, Sales and Marketing strategies, Dining and Nightlife performance, guest satisfaction, and employee morale. This individual will assist in overseeing a successful renovation and ensuring the project keeps to schedule, as well as overseeing the implementation of the property's relaunch/reopening strategy.

Grounded in our Purpose to"care for Peopleso they canbe their Best,"a Hyatt General Manageris responsibleforbringingthisPurpose to life through the execution and delivery of the Hyatt brand and brand experiencesacross all stakeholders: guests, colleagues, customers, owners,and communities.

With passion, care,anda strongwork ethic, Hyatt General Managers actively and consistently engage all stakeholders to listen, learn,and lead a diverse team focused on building brand loyalty and cultivating positive guest experiences.

This Position Overview is designed toprovidetransparencyinto the roleandencouragedevelopment and career planning for thosepursuinga career as a General Manager.

Hyatt General Managersaretheembodimentof the Hyatt brand experience and culture as it relates to customers, guests, colleagues,and owners.Hyatt General Managers are accountable to:

• Oversee the overallstrategy,performanceand profitability of the property: ensuring that it isoperatingwith excellence.
• Align with Hyatt's core values tomaximize revenue and profit opportunitiesandensurethe efficient and effective management of the property asset.
• With integrity and in alignment with our LeadershipExpectations,leada diverse teamtobuildthe trust of others in all interactions and cultivate a positiveguestand colleagueexperience.

• Continuously find ways to improve all areas of the property and remain flexible in rapidly changing environments.
• Bring Hyatt's values to lifefor the benefit of colleagues, guests,customersand ownersbydemonstratingexcellence in all aspects of the guest experience and overall performance of the hotel.

• Effectively manage owners' assets with an on-going focus on maximizing returns andidentifyingthe value proposition that Hyatt delivers as a management company.
• Develop, execute, and evolve a multi-year property level business strategy with focus on brand positioning.
• Maintain and build a positive and effective relationship with the property ownership on behalf of Hyatt.
• Understand andutilizedata insights to inform strong business cases for decisions.
• Understand property financials, including departmental P&Ls andprovideoversight of ongoing financial reporting, forecasting, and planning.

• Challenge and improve current practices and environment to meet the qualityexpectationof guests and customers.
• Optimize the overall sales and revenue management strategy to capture growth and deliver long term profitability.
• Maintain a pristine and well-maintained facilitytopreserve ownership's asset value.
• Lead the capital planning process andutilizationof the owner's capital to fund property improvements over time.
• Embrace technology and digital initiatives to drive property performance and connectivity to guests and colleagues.

• Ensure the safety of colleagues & guests.
• Ensure property operations, guest service, and commercial offerings are aligned to the brand.
• Practice and promote environmental sustainability.

• Balance the needs and support of the property's leaders, colleagues, guests, customers, owners, and community reputation.
• Adapt to a changing world and envision new possibilities for generating profitand revenue growth.
• Exhibit sound judgement and decision making.
• Use data in day-to-day problem solving to address underperformance, test ideas, learn and accurately measure impact.
• Balance the efficiency of existing practices with the need to adapt; focus energy to drive change in places where there will be ameaningfulfinancial, operational, colleague, or customer experience impact

• Approach challenges or new opportunities with a test and learn mindset.

• Articulate a clear, consistent, and effective message when communicating with diverse audiences.
• Execute a strategic vision through property leaders to drive daily tactics and execution.

• Partner with the property's leadership team to build accountability and achieve shared success.
• Fixsystems and processesthataren'tworking wellquickly andeliminatebarriers to delivering a seamless and caring experience to guests,members, andcustomers.
• Build a collaborative environment with cross-functional communication and engagement to drive the business forward.
• Plan and lead in a proactive way, even if situations areambiguous, stressful, or unexpected situations.

• Execute Hyatt's talent agenda and processes torecruit, hire, develop,retain, and motivate an inclusive and diverse workforce.
• Support colleagues in understanding their role as brand ambassadors so they can deliver authentic and caring service to customers and guests.
• Delegate skillfullyand allow others to develop alternative ways of accomplishing work.

• Coach, mentor,and develop futureleadersfor Hyatt.
• Find targeted development assignments for promising talent, including opportunities that cross functional boundaries.
• Serve as a leader in the community by engaging and collaborating with local business partners whilemaintaininga positive brand reputation.
• Build a diverse talent pipeline.
• Measure and improve colleague engagement.

• Promote and role model Hyatt`s values (empathy, integrity, respect, inclusion, experimentation, and wellbeing).
• Truly listen to others (both colleagues and guests), imagine their experience with empathy, and respond with compassion.
• Cultivate an inclusive workplace rooted in fairness and respect where all colleagues feel valued for who they are and are encouraged to activelyparticipatein their property's culture and success.

• Help colleagues and people leaders balance competing demands and prioritizeself careso they can be their best selves.
• Be open and honest and treat others with appreciation.
• Demonstrate open-mindedness and embrace different perspectives.
• Maintain the highest level of ethical conduct as expected by all stakeholders.

• Experience working as a hotel General Manager, with knowledge of operating an internationally branded hotel in Latin/Central America or the Caribbean as it relates to hotel operations; finances; employee & safety compliance; applicability of GDPR to guest and personnel matters.
• Minimum 5+ years experience as a General Manager required.
• Previous experience in Belize preferred.
• Previous Opening Resort Experience preferred in a senior property leadership role (e.g. Hotel Manager, General Manager).
• Bachelor's degree in related field.
• Prior "Lifestyle" hotel leadership experience preferred.
• Prior renovation / construction experience preferred, especially in a hotel setting.
• Marketing savvy, with experience in crafting and driving creative programming, branding, and marketing strategies.
• Experience managing multiple daylife and nightlife venues.
• Experience in managing a robust indoor and outdoor activities program.
• Business acumen and forward-thinking approach to cost cutting initiatives, seasonal scheduling efficiencies, short- and long-term goal planning, budgeting, forecasting and profit/loss analysis, capital projects, and facilities management.
• Possess a lead-from-the-front mentality, constantly staying engaged with his/her team, serving as ambassador to the property and brand.