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Our foundation in family goes back to 1957, when entrepreneur Jay Pritzker purchased the original Hyatt House motel. Pritzker and his brother, Donald, worked to grow the Hyatt brand, powered by their belief in the importance of family and care. As of March 31, 2020, Hyatt is a global hospitality company with 20 premier brands and more than 900 hotel, all-inclusive, and wellness resort properties in over 65 countries across six continents.With more than 127,000 colleagues across 65 countries, we embrace all cultures, races, ethnicities, genders, sexual orientations, ages, abilities, perspectives, and ways of thinking. Our culture is one that empowers every individual to be his or her best, and such authentic connection inspires the way we care for each other and for our guests.Be a part of something bigger. Enjoy life every day. Make a difference in the lives of those around you. Love where you work. Join a company that values respect, integrity, humility, empathy, creativity, and fun. With careers spanning the globe, your perfect opportunity awaits. Discover why Hyatt is consistently ranked one of the world’s best places to work.

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Front Office - Team Leader

Industry : Hotels & Resorts

Department : Front of House

Location : Sydney, Australia

Level : Staff Line level

Posted : 29 Nov 2024

Job Role : Assistant Front Office Manager

Recruiter : Hyatt Hotels

Job Ref : HOZ38926

Employment Type: Permanent

Job Type :

Validate Through : 2024-12-28

Salary Range (monthly): 1 to 2,000

Contact : HR Department

: Any

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Front Office - Team Leader

Description

At Hyatt, there's a home for every stage of your career. We nurture curiosity and will help you learn new skills that support your personal and professional development. Here, doors are meant to be opened and horizons expanded. With us, you'll discover a career you didn't know existed.

Opportunity is calling as we seek a Front Office Team Leader to join our team on a full-time basis.

Located adjacent to Darling Harbour in Sydney's Central Business District. Hyatt Regency Sydney is a haven of relaxation for the business or leisure traveller. As Australia's largest premium hotel, the hotel boasts 878 guestrooms, multiple dining experiences and event spaces. The hotel offers more than 3,700 sq m of sleek meeting and event space in the heart of the city featuring two spacious ballrooms with views of Darling Harbour and 22 additional meeting rooms.

Benefits for working with Hyatt Include:

After 90 days of service, 12 complimentary nights of accommodation globally with Hyatt (T&Cs apply)
Discounted accommodation for associates as well as friends and family
Reward and recognition programs
Learning and development opportunities
Fully laundered uniform
Discounted city parking
The opportunity to join an international group with endless career opportunities

The Role:
As our Front Office Team Leader, you will be responsible for the day-to-day supervision of the Front Office team. Leading our motivated Guest Service Officers, you will join a team whose purpose is to provide care to our valued guests. As a first point of contact for our guests, you will have a natural ability to communicate and create connections. You will maintain a high level of guest satisfaction whilst contributing to the effective operations of Australia's largest hotel.

Responsibilities Include:

Handling of the guest check in and check out process
Inspiring a work culture of care, encouraging genuine connections with guests and colleagues
Active involvement in the upsell initiative
Handling guest queries and complaints with professionalism
Maintaining daily log books and conducting informative handovers ensuring all relevant information is passed on to the next shift
Responsibility for cash floats and accurately handling monies at all times, report discrepancies to the Assistant Manager - Front Office on duty

Our Ideal Candidate will possess:

Demonstrated Front Office experience in a high volume, hotel operation
Experience with OPERA property management system
Proven leadership qualities
A warm and caring attitude
Strong problem solving skills and the ability to work efficiently under pressure
Availability to work on a rotating roster, including overnight shifts as required
Unrestricted, valid Australian working rights