Front Office Supervisor

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Front Office Supervisor

Description

Thompson Palm Springs is now recruitingfor aFront Office Supervisorto join the hotel's opening team.Thompson Palm Springs is poised to become the desert's most exciting destination tailored for influential locals and sophisticated globetrotters alike. Situated at the heart of the city's iconic Palm Canyon Drive, the hotel will offer a collection of 168 bungalow-inspired guest rooms and suites coupled with our total event space of 8,000 square feet plus additional outdoor and unique spaces. Thompson Palm Springs will also house its own mainstay dining concept that will feed into the menus at two bespoke pools and accompanying lounges. an impressive array of ground-level retail space spanning over 30,000-square-feet, guests will also have access to a state-of-the-art fitness center and a first-of-its-kind tasting room from HALL Napa Valley, with additional tenants to follow.

Thompson Palm Springs is a place wherehigh expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.

Front Office Supervisor should have strong leadership, communication and relationship skills. This role is expected to support the management team by developing and assuming basic management responsibilities. This role leads other associates by coaching and giving direction. Front Office Supervisor lead the Front Office Hosts who are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on cultivating the guest experience. Other duties may include but not limited to training, scheduling, processing third-party payment and responding to guest inquires and feedback. Front Office Supervisor is responsible for leading the front desk operation, which includes service recovery & handling guest concerns, colleague coaching, and being prepared to assist in the unlikely event of an emergency. Reporting directly to the Front Office Manager and Assistant Front Office Manager, Front Office Supervisor is expected to take ownership over the front desk department and its overall performance.

General duties:

• Ensure all guest requests are responded to in a timely manner. Set and monitor goals for guest responsiveness.

• Develop, update, and maintain all guest-experience related SOPs and policies, and conduct regular audits to ensure compliance with brand standards

• Conduct property tours as requested.

• Conduct themselves as Manager on Duty in the absence of Front Office senior leadership.

• Ensure guest profile information is being updated properly with guest data, preferences, stay history, and incidents/positive feedback in all relevant operating systems. Ensure team is merging profiles regularly in Opera PMS.

• Assist with the timely responses to all positive and negative guest feedback, whether reported in-person or by phone, email, guest survey, or online review (including but not limited to Trip Advisor, Yelp, Google, OTA site reviews).

• Document any guest situations which require action by another department and follow up as needed.

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you.

This is a nonexempt (hourly) role. The budgeted rate for this role is $24.00.This is the annual hourly rate for this position that Thompson Palm Springs reasonably expects to pay. Decisions regarding individua hourly rates will be based on a number of factors including experience, and education.

Why work for Thompson Palm Springs?

• Health, Dental, Vision Insurance eligibility after 30 days of employment
• Paid Time Off (PTO)
• Compassionate Leave
• Life Insurance
• Paid Holidays
• 401k Retirement Savings Plan & Company Match
• Paid Parental Leave & Adoption Assistance Program
• Free & Discounted Hotel Rooms at Hyatt Hotels around the World!
• Tuition & Wellness Reimbursement

• Previous luxury hotel experience
• Experience and a thorough understanding of Front Office operations
• Previous experience working with the Opera system preferred
• Energetic and outgoing, with a positive attitude, driven to provide outstanding guest service
• Refined verbal and written communication skills