Front-Office Supervisor

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Front-Office Supervisor

Description

We are looking for an Front-Office Supervisor to join our pre-opening team at Andaz Lisbon.

Expected to open inMid-End 2025, Andaz Lisbon will offer guests an exciting new luxury lifestyle hotel in the Portuguese capital - and it will represent a key milestone in Hyatt's continued brand growth in Southern Europe. Andaz Lisbon is set to become the second Hyatt-branded hotel in Lisbon.Located in the center of Lisbon's bustling Baixa district and situated along the main pedestrian road, Rua Augusta, the hotel will be comprised of five separate buildings, including the former offices of one of the major banks in Portugal, Banco Português de Investimento (BPI). This central building of the hotel will offer 170 guestrooms, with the surrounding four satellite buildings of the hotel offering guests various private suites to choose from. This unique Urban Resort in the city center will allow guests to fully embrace the locale and experience authentic Lisbon.

Job Summary:

We are seeking a highly motivated and experienced Front Office Supervisor to join our team at our luxury hotel. This role involves overseeing the daily operations of the front office, ensuring the highest level of guest satisfaction, and leading a team of front office associates to maintain seamless service delivery. The ideal candidate should possess strong leadership, communication, and customer service skills, with a deep understanding of the luxury hospitality industry.

Key Responsibilities:

• Ensure all guests receive a warm, personalized welcome and efficient check-in/check-out process.
• Address guest concerns or issues promptly and professionally, ensuring complete guest satisfaction.
• Create a memorable guest experience through personalized service and attention to detail.

• Supervise, guide, and motivate the front office team to achieve high standards of service delivery.
• Conduct training sessions for front office staff on guest service excellence, hotel policies, and operational procedures.
• Foster a positive work environment that encourages teamwork, collaboration, and accountability.

• Ensure the smooth operation of the front office, including handling guest reservations, check-in/check-out, and billing procedures.
• Monitor and manage room availability, overbooking strategies, and guest requests.
• Oversee daily shift operations, ensuring all tasks are completed and responsibilities are properly assigned.

• Act as a liaison between guests and hotel management, addressing special requests and ensuring VIP guests receive exclusive service.
• Handle guest complaints or concerns with a focus on finding immediate resolutions while maintaining a professional demeanor.
• Provide consistent and clear communication with other hotel departments to ensure a seamless guest experience.

• Assist in maintaining the hotel's revenue management strategy by ensuring room rates are optimized and occupancy levels are maximized.
• Participate in daily, weekly, and monthly reports regarding front office operations, occupancy rates, and guest satisfaction.

• Prepare and maintain front office reports, ensuring accurate documentation of guest arrivals, departures, and billing.
• Ensure the front office complies with all legal and safety regulations, including hotel policies and procedures.

• Education: High school diploma required; college degree in Hospitality Management or related field preferred.
• Experience: Minimum 2-3 years of experience in a front office or guest services role in a luxury hotel setting, with at least 1 year in a supervisory capacity.
• Skills & Abilities:
• Exceptional communication and interpersonal skills.
• Strong leadership and problem-solving abilities.
• Familiarity with hotel management software (e.g., Opera, Fidelio, or similar).
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Knowledge of luxury guest service standards and practices.

• Long term career growth opportunities
• A motivated and connected team
• 12 complimentary nights (per year) in other Hyatt properties around the world as well as colleague rates and discounts
• And a company that truly cares