Front Office Supervisor

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Front Office Supervisor

Description

Setting the standard for grand hospitality, Hotel Kansas City has delivered an experience like no other since its opening in late 2020. Named one of the "Best New Hotels in the World" by Travel + Leisure, and Kansas City's newest #1 Hotel on TripAdvisor, guests can indulge in Victorian-inspired guest rooms merged with modern twists, preserved touches like hand-hewn walnut and stained glass windows, and multiple show-stopping food and beverage outlets. Centrally located in the historic Kansas City Club Building, the hotel is only steps away from the city's best nightlife, restaurants, and shopping.

In addition to the hotel's 144 guest rooms are the Town Company restaurant; Nighthawk, a live music cellar cocktail bar; and a lobby lounge and bar that will bring locals and guests together for impromptu mingling. For the event minded guests, there will be 20,000 feet of meeting space that includes impressive historic ballrooms and a 3,000 square foot rooftop event patio.

Job Overview

The Front Office Supervisor must possess strong leadership, communication and relationship skills. They are expected to support senior leadership by developing and assuming basic management responsibilities. This role leads other associates by coaching, giving direction and may include training, and scheduling. In addition, Front Office Supervisors lead the agents whom are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include:

• Processing forms of payment and responding to guest inquiries.
• Maintaining complete knowledge and ensure compliance of company policies and standard operating procedures.
• Ability to perform all Front Office related tasks
• Having a thorough knowledge of product, including room types, amenities, services and brand standards
• Acting as manager on duty for hotel and manages front desk operations when needed
• Meeting or exceeding hotel guest satisfaction measures
• Other duties as requested by management

• Free room nights, Discounted and Friends & Family Room Rates
• Medical, Prescription, Dental and Vision Insurance at 30 days!
• Life and Disability Insurance
• 401K with company match
• Generous Paid Time Off
• Paid Family Bonding Time and Adoption Assistance
• Employee Stock Purchase Plan
• Discounts at various retailers -Apple, AT&T, Verizon, Headspace and many more!
• Tuition Reimbursement program
• Discounted parking

• 1 year of Front Office experience in a lifestyle or boutique hotel preferred.
• Opera experience preferred.
• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• Ability to stand for long periods of time.
• Ability to work a flexible schedule, all shifts, including night audit if needed.
• VIP experiences by anticipating the guest needs.
• Familiar in all aspects of computer systems of Outlook, Outlook 365 word, excel.