About Us

Our foundation in family goes back to 1957, when entrepreneur Jay Pritzker purchased the original Hyatt House motel. Pritzker and his brother, Donald, worked to grow the Hyatt brand, powered by their belief in the importance of family and care. As of March 31, 2020, Hyatt is a global hospitality company with 20 premier brands and more than 900 hotel, all-inclusive, and wellness resort properties in over 65 countries across six continents.With more than 127,000 colleagues across 65 countries, we embrace all cultures, races, ethnicities, genders, sexual orientations, ages, abilities, perspectives, and ways of thinking. Our culture is one that empowers every individual to be his or her best, and such authentic connection inspires the way we care for each other and for our guests.Be a part of something bigger. Enjoy life every day. Make a difference in the lives of those around you. Love where you work. Join a company that values respect, integrity, humility, empathy, creativity, and fun. With careers spanning the globe, your perfect opportunity awaits. Discover why Hyatt is consistently ranked one of the world’s best places to work.

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Front Office Night All-Rounder (Part-time)

247

Industry : Hotels & Resorts

Department : Front of House

Location : Sydney, Australia

Level : Staff Line level

Posted : 18 Dec 2024

Job Role : Front Office Agent

Recruiter : Hyatt Hotels

Job Ref : HOZ71518

Employment Type: Permanent

Job Type :

Validate Through : 2025-01-15

Salary Range (monthly): 1 to 2,000

Contact : HR Department

: Any

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Front Office Night All-Rounder (Part-time)

Description

At Hyatt, we are turning jobs into careers and we care for people so they can be their best. Care comes from an authentic place of empathy and human connection. We do this by truly seeing people and getting to know them as unique individuals, to enable us to design and deliver personal experiences.

We have an exciting opportunity for a part-time Night All Rounder to join our team at Australia's largest hotel.

Located adjacent to Darling Harbour in Sydney's Central Business District, Hyatt Regency Sydney is a haven of relaxation for the business or leisure traveller. As Sydney's largest premium hotel, the hotel boasts 878 guestrooms, multiple dining experiences and event spaces. The hotel offers more than 3,700 sq m of sleek meeting and event space in the heart of the city featuring two spacious ballrooms with views of Darling Harbour and 22 additional meeting rooms.

Benefits for working with Hyatt Include:

After 90 days of service, 6 nights of complimentary accommodation per year to use at Hyatt Hotels globally (T&Cs)
Generous discounted accommodation worldwide within Hyatt for associates as well as friends and family
Reward and recognition programs
Learning and development opportunities
Fully laundered uniform
Discounted city parking
The opportunity to join an international group with endless career opportunities

The Role:
As the Night All Rounder will be responsible for answering phone calls, welcoming and check-in of guests, delivering guest request amenities, assisting with housekeeping runner tasks, following up with room checks and moves, assisting in check-out procedures, including luggage handling and storage. The Night All Rounder will also assist the Night Auditor with daily financial audits and any adhoc tasks assigned to them by the Manager on Duty.

Our ideal candidate will possess:

Strong problem solving skills
A friendly demeanor and excellent interpersonal skills to be able to relate well with customers from diverse backgrounds
Anticipate guests' needs through observation and offer prompt, efficient service either personally or through effective communication with other associates
Provide a professional customer service-friendly personality
Have excellent presentation and grooming
Proficient use with Opera
Be literate with computer programs

Responsibilities Include:

Creating memorable experiences for our guests through care and empathy
Be one of the points of contact for guests and visitors
Assisting with guest enquiries and recommendations
Answering phone calls
Assisting with luggage & the check in/check out process
Assist with the night audit process
Aid in the operations for the day team to ensure exceptional service is provided around the clock