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Our foundation in family goes back to 1957, when entrepreneur Jay Pritzker purchased the original Hyatt House motel. Pritzker and his brother, Donald, worked to grow the Hyatt brand, powered by their belief in the importance of family and care. As of March 31, 2020, Hyatt is a global hospitality company with 20 premier brands and more than 900 hotel, all-inclusive, and wellness resort properties in over 65 countries across six continents.With more than 127,000 colleagues across 65 countries, we embrace all cultures, races, ethnicities, genders, sexual orientations, ages, abilities, perspectives, and ways of thinking. Our culture is one that empowers every individual to be his or her best, and such authentic connection inspires the way we care for each other and for our guests.Be a part of something bigger. Enjoy life every day. Make a difference in the lives of those around you. Love where you work. Join a company that values respect, integrity, humility, empathy, creativity, and fun. With careers spanning the globe, your perfect opportunity awaits. Discover why Hyatt is consistently ranked one of the world’s best places to work.

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Front Office Manager

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Industry : Hotels & Resorts

Department : Front of House

Location : Washington, United States

Level : Staff Line level

Posted : 24 Apr 2025

Job Role : Assistant Front Office Manager

Recruiter : Hyatt Hotels

Job Ref : HOZ31182

Employment Type: Permanent

Job Type :

Validate Through : 2025-05-22

Salary Range (monthly): 50,000 to 100,000

Contact : HR Department

: Any

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Front Office Manager

Description

Lead the Front Office at One of DC's Most Well-Known Hotels - Hyatt Regency Washington on Capitol Hill

Be a part of something big.
The 838-room Hyatt Regency Washington on Capitol Hill is undergoing a transformational, top-to-bottom renovation-and we're looking for a dynamic Front Office Manager to join us on this exciting journey. Imagine being at the forefront of redefining a beloved hotel, just steps away from the U.S. Capitol.

We're not just any hotel. We're managed by Hyatt-a company consistently recognized on Fortune's 100 Best Companies to Work For-with a people-first culture, exceptional growth opportunities, and an unwavering commitment to service excellence.

Your Mission: Lead, Inspire, and Deliver Exceptional Guest Experiences

As our Front Office Manager, you'll lead a passionate team dedicated to creating seamless arrivals and unforgettable stays. You'll be at the center of operations, collaborating across departments, mentoring future leaders, and making fast, impactful decisions that elevate the guest experience.

This is more than just a job-it's a chance to grow your career, leave your mark, and be part of something truly special. If you're ready to lead with purpose, drive results, and shape the future of one of DC's most exciting hotel transformations, we'd love to hear from you.

What You'll Be Doing:

Oversee all front desk operations with leadership and integrity
Train, coach, and inspire team members to exceed Hyatt service standards
Develop short- and long-term plans to support both daily operations and long-term goals
Manage scheduling, budgeting, and labor planning to meet performance targets
Respond to guest needs with a proactive, solution-driven approach
Foster strong communication and collaboration with Housekeeping and other departments
Stay informed on hotel promotions, packages, and rates, and ensure your team is as well
Handle guest feedback thoughtfully and take action to ensure satisfaction
Set team goals, monitor progress, and celebrate achievements

The salary range for this position is $83,600 to $94,000 (commensurate with experience).

Benefits available with this position include:

Medical / Dental / Vision Insurance
401k
Retirement Savings Plan (RSP)
Basic Life Insurance
Paid vacation, sick days, holidays, and new child leave
Paid family bonding time and adoption assistance

Additional perks include:

Free room nights after 90 days, discounted and friends & family room rates immediately
Tuition reimbursement
Free meal during the workday
Employee Stock Purchase Plan
Discounts at various retailers
Growth potential locally and throughout the country
Financial assistance for relocation if applicable

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Qualifications

Calm under pressure and quick to resolve issues
Demonstrated ability to effectively interact with and care for people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
Progressive hotel Rooms management experience preferred
Service oriented style with professional presentations skills
Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, detail oriented, effective communicator, effective in providing exceptional customer service, and ability to improve the bottom line
Clear concise written and verbal communication skills in English
Must be proficient in Microsoft Word and Excel
Must have excellent organizational, interpersonal, and administrative skills