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Our foundation in family goes back to 1957, when entrepreneur Jay Pritzker purchased the original Hyatt House motel. Pritzker and his brother, Donald, worked to grow the Hyatt brand, powered by their belief in the importance of family and care. As of March 31, 2020, Hyatt is a global hospitality company with 20 premier brands and more than 900 hotel, all-inclusive, and wellness resort properties in over 65 countries across six continents.With more than 127,000 colleagues across 65 countries, we embrace all cultures, races, ethnicities, genders, sexual orientations, ages, abilities, perspectives, and ways of thinking. Our culture is one that empowers every individual to be his or her best, and such authentic connection inspires the way we care for each other and for our guests.Be a part of something bigger. Enjoy life every day. Make a difference in the lives of those around you. Love where you work. Join a company that values respect, integrity, humility, empathy, creativity, and fun. With careers spanning the globe, your perfect opportunity awaits. Discover why Hyatt is consistently ranked one of the world’s best places to work.

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Front Office Manager

Industry : Hotels & Resorts

Department : Front of House

Location : Lisbon, Portugal

Level : Staff Line level

Posted : 18 Nov 2024

Job Role : Assistant Front Office Manager

Recruiter : Hyatt Hotels

Job Ref : HOZ20640

Employment Type: Permanent

Job Type :

Validate Through : 2024-12-16

Salary Range (monthly): 1 to 2,000

Contact : HR Department

: Any

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Front Office Manager

Description

We are looking for a super star Front Office Manager to join our pre-opening team at Andaz Lisbon.

Expected to open inQ2 2025, Andaz Lisbon will offer guests an exciting new luxury lifestyle hotel in the Portuguese capital - and it will represent a key milestone in Hyatt's continued brand growth in Southern Europe. Andaz Lisbon is set to become the second Hyatt-branded hotel in Lisbon.Located in the center of Lisbon's bustling Baixa district and situated along the main pedestrian road, Rua Augusta, the hotel will be comprised of five separate buildings, including the former offices of one of the major banks in Portugal, Banco PortuguÃªs de Investimento (BPI). This central building of the hotel will offer 170 guestrooms, with the surrounding four satellite buildings of the hotel offering guests various private suites to choose from. This unique Urban Resort in the city center will allow guests to fully embrace the locale and experience authentic Lisbon.

About the role

In a pre-opening environment, the Front Office Manager plays a critical role in setting up the foundation for smooth hotel operations. This includes recruiting and training front office clleagues, establishing standard operating procedures (SOPs), and configuring front office systems such as reservations, check-in/check-out processes in line with the standards in line with the standards of the Andaz Lisbon. This hands-on role provides the perfect opportunity for an inquisitive, passionate and customer focused professional to set clear strategies and goals to enhance the experience of the guest and our colleagues, and at the same time maximizing revenues and controlling costs.

Main Duties include:

Overseeing the guest experience from check-in to check-out for all guests, working with the Front Office team to ensure a seamlessly perfect guest experience and make adjustments where necessary.
To ensure that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
To build and deliver brand-led experiences that will contribute to exceeding hotel NPS and customer service scores.

Qualifications

Ideally with a degree
Currently in the role or experience in a similar role in a luxury 5 star hotel
Speak Portuguese and English
Strong leadership skills to manage and motivate a diverse team across various departments
Exceptional customer service skills with a focus on creating memorable guest experiences
Experience in implementing service standards and training colleagues to uphold them consistently
Excellent verbal and written communication skills to interact effectively with guests, colleagues, and management
Pre Opening Experience in luxury is an advantage

If this sounds interesting, and a little bit like you, go ahead - click and apply! welook forward to hearing from you!

Care Connects us at Hyatt - we open doors, we welcome you and we care.

Andweoffer a great range of benefits, including:

Long term career growth opportunities
A motivated and connected team
12 complimentary nights (per year) in other Hyatt properties around the world as well as colleague rates and discounts
And a company that truly cares

Be part of something bigger. Make a difference in the lives of those around you. Join a company that values empathy, wellbeing, respect, integrity, experimentation, inclusion. Discover why Hyatt is consistently ranked as one of the world's best places to work.