Front Office Manager

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Front Office Manager

Description

Hotel Magdalena is looking for a Front Office Manager who will be responsible for providing superior service with all guest interactions. Specifically, the Front Office Manager will excel in telephone operations, reservations management, concierge services and overseeing the Front Office operations in its entirety. About our Company: Life gathers around water in Texas, and Hotel Magdalena honors our spring-fed culture and the community that grows near it. The design of the 89-room hotel takes inspiration from the local lake house ethos of the 1970s, situated amongst rolling grounds and natural beauty inspired by Texas.

Magdalena is also home to Summer House on Music Lane and Magdalena Bar, offering locals and visitors alike more places to hang out and experience the best of Austin, off South Congress. Hotel Magdalena is proud to be part of the Bunkhouse family.

Bunkhouse is a hospitality company that is founded on the pillars of design, music, and authentic community-driven experiences. Bunkhouse operates and has designed, developed, and revitalized a celebrated portfolio of hospitality projects throughout the U.S., which include Hotel San José, Hotel Saint Cecilia, Austin Motel, Jo's Coffee, Summer House on Music Lane, Equipment Room, The Carpenter Hotel and Carpenters Hall in Austin; Hotel Havana and Ocho in San Antonio; Phoenix Hotel in San Francisco, California; and Hotel San Cristóbal and Benno in Todos Santos, Mexico, and Hotel Genevieve in Louisville, Kentucky with plans for expansion and future projects throughout the U.S. and Mexico.

Qualifications
We're looking for:

Hotel Magdalena is looking for a Front Office Manager who will be responsible for providing superior service with all guest interactions. Specifically, the Front Office Manager will excel in telephone operations, reservations management, concierge services and overseeing the Front Office operations in its entirety.

Knowledge, Skills, and Abilities:

• High School diploma or general education degree (GED).

College Degree preferred

• Two (2) years front desk related experience in hospitality or service industry

• Ability to speak, read, write and understand the primary language(s) of the workplace

• Ability to read and interpret documents such as safety rules, operating and

• Maintenance instructions and procedure manuals

• Ability to write routine reports and correspondence

• Ability to speak effectively before groups of co-workers and sister property staff

• Ability to create documents in Excel and Word

• Ability to understand other computer programs (i.e. Property Management System)

• OPERA cloud experience preferred Bunkhouse is an equal opportunity employer and values diversity. All employment is decided based on qualifications, merit, and business need.

Job Requirements:

• Must adhere to the grooming standards and maintain a professional appearance at all times

• Lead the rooms department in daily operations

• Point of contact rooms department in the absence of DOR

• Manager On Duty for hotel in the absence of DOR and GM

• Oversee VIP Program & VIP meet and greet

• Demonstrates a working understanding of labor cost control through effective scheduling and proactive management, and minimizing departmental overtime Oversight in Guest Service Scores and implementation in

• Manage department timecards, PTO, requests in a daily basis

• Responding to Reviews & Surveys, sending post-stay emails and following up in guest recoveries

• Carry out performance evaluations in line with standards and expectations

• Onboarding and offboarding employees in line with HR protocols

• Attending all relevant departmental, managerial, and compliance meetings

• Forecasting hotel occupancy and scheduling based on hotel needs

• Maintain open communication with department leaders

• Adhere to hotel SOP, policies, and training materials]

• Ensure all employees adhere to dress code policies for their scheduled shift

• Promote and encourage guest engagements and anticipatory service

• Maintain knowledge of all property services and amenities

• Ensure the accuracy of hotel guest reservations and group reservations (i.e. rates, dates of stay, room types, VIP amenities, billing instructions, etc.)

• Oversee continuous Training and Development of Front Desk Team

• Develop departmental objectives, budgets, policies, procedures and strategies

• Ensure staff have a complete understanding of their job requirements and sufficient training before holding them accountable for results

• Maintain awareness of documentation needed and retained in employee files

• Develop departmental objectives, budgets, policies, procedures and strategies

• Assist accounting with department invoice approval and departmental allocation

• Process all Travel Agent commissions

• Manage hotel donations and gift certificates

• Maintain an increased awareness of safety issues throughout the property

• Ensure that staffing levels are up to par with occupancy and cover shifts if necessary (call outs, front desk crunch, etc.) Based upon fluctuating demands of the operation and to exceed customer expectations, it may be necessary to perform a multitude of different functions not specifically related to this position. This person may be expected to perform other tasks and duties as needed or as directed. Furthermore, employee responsibilities and job descriptions are subject to review and revision.

Working Conditions/Environment:

• The noise level in the work environment is usually moderate, typical of a hotel/restaurant/office setting

• The person in this position may have to lift/carry up to fifty (50) pounds on a daily basis; anything over fifty (50) pounds is considered a minimum two (2) person lift

• The person having this position may have to remain stationary for one (1) hour, move about/traverse property spaces, push, kneel, bend, balance, squat, reach and stretch for up to eight (8) hours per day Bunkhouse is committed to providing access and reasonable accommodation in its services and employment for individuals with disabilities.

Benefits:

Bunkhouse offers a liberal working environment that encourages individuality and creativity. We offer a superior benefits package to employees who work 30 hours/week or more that includes:

• Highly subsidized Medical, Dental and Vision insurance

• Company paid Life Insurance and Long-Term Disability coverage

• Short Term Disability coverage

• Generous Paid Time off (Full Time)

• Free stays at Bunkhouse Hotels (Full Time)

• 401kwith company matching

• Employee Discounts (50% off on food & beverage!)

• 8 weeks paid Parental Leave (Full Time, after 1 year employment)