United States
Our foundation in family goes back to 1957, when entrepreneur Jay Pritzker purchased the original Hyatt House motel. Pritzker and his brother, Donald, worked to grow the Hyatt brand, powered by their belief in the importance of family and care. As of March 31, 2020, Hyatt is a global hospitality company with 20 premier brands and more than 900 hotel, all-inclusive, and wellness resort properties in over 65 countries across six continents.With more than 127,000 colleagues across 65 countries, we embrace all cultures, races, ethnicities, genders, sexual orientations, ages, abilities, perspectives, and ways of thinking. Our culture is one that empowers every individual to be his or her best, and such authentic connection inspires the way we care for each other and for our guests.Be a part of something bigger. Enjoy life every day. Make a difference in the lives of those around you. Love where you work. Join a company that values respect, integrity, humility, empathy, creativity, and fun. With careers spanning the globe, your perfect opportunity awaits. Discover why Hyatt is consistently ranked one of the world’s best places to work.
Industry : Hotels & Resorts
Department : Front of House
Location : Jordan, Jordan
Level : Staff Line level
Posted : 22 Nov 2024
Job Role : Front Office Agent
Recruiter : Hyatt Hotels
Job Ref : HOZ23955
Employment Type: Permanent
Job Type :
Validate Through : 2024-12-20
Salary Description: Competetive Salary Offered
Description
Our Purpose: We care for people so they can be their best.
Care comes from a place of empathy and authentic human connection. We care by truly seeing people and getting to know them as unique individuals so we can design and deliver personal experiences. We want to make a difference in the lives of all those we touch: colleagues, guests, owners, operators, community members, and shareholders. Being your best is about being your authentic self in each moment - engaged, fulfilled, and ready to take on the world.
Through our values, we put our dedication to caring into action:
Respect:
• Be inclusive
• Value diverse points of view
• Care for people and your environment
Integrity:
• Tell and accept the truth
• Honor your commitments
• Take ownership and act with pride
Empathy:
• Truly listen
• Respond with compassion
• Walk in the shoes of others
Inclusion:
• Seek to understand
• Encourage diverse viewpoints
• Support each other to thrive
Experimentation:
• Be curious and continuously learn
• Experiment & generate new ideas
• Make things happen
Wellbeing:
• Prioritize self-care
• Use fun as fuel
• Build connections within your community
At Hyatt Regency:
Brand Target:
Focused guests seeking a seamless, intuitive experience for specific occasions (Ambitious Loyalist)
Brand Promise:
To make travel free from stress and filled with success
Brand Principles:
• Designed for productivity & peace of mind
• Tools to stay connected and energized
• Stress-free environments for seamless gatherings
• Responsible & empathetic service that anticipates needs
Main Duties and Responsibilities:
• Administration
o Maintains the Daily Log Book.
o Reports "Lost and Found" items.
• Customer Service
o Delivers the brand promise and provides exceptional guest service at all times.
o Provides excellent service to internal customers as appropriate.
o Be familiar with the hotel's products, services, and policies.
o Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved adequately.
o Maintains positive guest and colleague interactions with good working relationships.
o Personally and frequently verifies that guests are receiving the best possible service during check-in and checkout.
o Ensures that guest history records are accurately maintained and all repeat guests are pre-registered.
• Operational
o Meets and greets all guests and assists with registrations.
o Ensures strict control of room keys.
o Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
o Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
o Prepares welcome cards and keys for arriving guests.
o Ensures accurate knowledge of hotels and tourism in the city/country
o Reports "Lost and Found" items.
o Works closely with other Front Office personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
o Supports and embraces the spirit of "We work through Teams".
o Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests.
• Other Duties
o Attends and contributes to all training sessions and meetings as required.
o Exercises responsible behavior at all times and positively represents the hotel team and Hyatt International.
o Reads the hotel's Associate Handbook and has an understanding of, and adheres to, the hotel's rules and regulations and in particular, the policies and procedures relating to computer resources, fire, hygiene, health, and safety.
o Ensures high standards of personal presentation and grooming.
o Responds to changes in the Front Office function as dictated by the industry, company, and hotel.
o Carries out any other reasonable duties and responsibilities as assigned.
• Financial
o Ensures that all hotel, company, and local rules, policies, and regulations relating to financial record keeping, money handling, and licensing are adhered to, including the timely and accurate reporting of financial information
Rishi star
Mumbai, India
Awesome hotel !!