United States
Our foundation in family goes back to 1957, when entrepreneur Jay Pritzker purchased the original Hyatt House motel. Pritzker and his brother, Donald, worked to grow the Hyatt brand, powered by their belief in the importance of family and care. As of March 31, 2020, Hyatt is a global hospitality company with 20 premier brands and more than 900 hotel, all-inclusive, and wellness resort properties in over 65 countries across six continents.With more than 127,000 colleagues across 65 countries, we embrace all cultures, races, ethnicities, genders, sexual orientations, ages, abilities, perspectives, and ways of thinking. Our culture is one that empowers every individual to be his or her best, and such authentic connection inspires the way we care for each other and for our guests.Be a part of something bigger. Enjoy life every day. Make a difference in the lives of those around you. Love where you work. Join a company that values respect, integrity, humility, empathy, creativity, and fun. With careers spanning the globe, your perfect opportunity awaits. Discover why Hyatt is consistently ranked one of the world’s best places to work.
Industry : Hotels & Resorts
Department : Front of House
Location : Houston, United States
Level : Staff Line level
Posted : 14 Mar 2025
Job Role : Front Office Agent
Recruiter : Hyatt Hotels
Job Ref : HOZ25333
Employment Type: Permanent
Job Type :
Validate Through : 2025-04-11
Salary Description: Competetive Salary Offered
Description
Hotel Saint Augustine is seeking a warm, professional, and detail-oriented Front Office Agent to be the first point of contact for our guests. This role is essential in providing exceptional hospitality by managing check-ins and check-outs, assisting with guest inquiries, and ensuring a seamless stay. The ideal candidate is customer-focused, organized, and thrives in a fast-paced environment.
Key Responsibilities:
• Greet and welcome guests with a friendly and professional demeanor.
• Handle check-in and check-out procedures efficiently.
• Assist guests with reservations, inquiries, and special requests.
• Process payments and ensure accurate billing.
• Provide guests with information about hotel services, local attractions, and dining options.
• Communicate with housekeeping and other departments to ensure a smooth guest experience.
• Handle guest concerns and resolve issues promptly and professionally.
• Maintain a clean and organized front desk area.
• Uphold all hotel policies and procedures, including safety and security standards.
Click here to spend a 'day in the life' of a hospitality professional at a full-service hotel via our virtual reality experience.
Qualifications
Qualifications & Skills:
• Previous front desk, customer service, or hospitality experience required for this position.
• Strong communication and problem-solving skills.
• Proficiency in hotel management software (training provided if needed).
• Ability to multitask and remain calm under pressure.
• Professional appearance and a positive attitude.
• Flexible availability, including evenings, weekends, and holidays.
Benefits:
• Competitive hourly wage.
• Free hotel nights!
• Career growth and training opportunities.
• Supportive and team-oriented work environment.
Join the Hotel Saint Augustine team and be part of a refined and welcoming atmosphere where guests and staff alike enjoy a first-class experience.
Hotel Saint Augustine is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status. All employment decisions are based on qualifications, merit, and business needs. We celebrate diversity and are dedicated to fostering an environment where all employees feel valued, respected, and empowered.
Rishi star
Mumbai, India
Awesome hotel !!