Front Desk Agent - Full-Time

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Front Desk Agent - Full-Time

Description

Position Summary:

Welcome to Alila Napa Valley, where luxury and service go hand-in-hand to create an unforgettable experience for our guests. As a Front Desk Agent, you will be the first point of contact for our guests, offering warm, friendly, and professional service from check-in to check-out. You will provide assistance with inquiries, ensure smooth communication between departments, and contribute to a seamless guest experience. Your role is pivotal in creating the initial impression of our resort, contributing to an atmosphere of exceptional hospitality and personalized care.

Key Responsibilities:

• Greet guests warmly upon arrival and ensure a smooth, welcoming check-in experience, following resort policies and procedures.

• Handle guest check-ins and check-outs efficiently, ensuring all required information is processed correctly.

• Provide guests with accurate information about resort amenities, services, local attractions, dining options, and other inquiries in a professional and approachable manner.

• Serve as the primary point of contact for guests throughout their stay, assisting with inquiries, requests, and ensuring their needs are met in a timely manner.

• Handle guest complaints or concerns with professionalism, working to resolve issues and enhance the guest experience.

• Process payments and verify payment details, ensuring accurate handling of financial transactions, including cash and credit cards.

• Collaborate with other departments (housekeeping, concierge, etc.) to ensure guest requests are addressed promptly and effectively.

• Assist with telephone inquiries, using the PBX system to direct calls to the appropriate departments or staff members.

• Relay messages between guests and hotel departments, ensuring communication is clear and efficient.

• Maintain a clean, organized, and welcoming front desk area at all times.

• Maintain a high level of confidentiality and professionalism at all times, adhering to hotel policies regarding guest privacy.

• Ensure compliance with all resort and safety protocols.

• Be flexible with scheduling, available to work mornings, evenings, weekends, and holidays as required.

• Provide concierge-level assistance to guests when needed, offering personalized recommendations for local attractions, dining, and activities.

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you.

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

Click here to spend a 'day in the life' of a hospitality professional at a full-service hotel via our virtual reality experience.

Qualifications

• Qualifications:
  
  • At least one year of experience in a front desk or customer service role, preferably in a hospitality setting.
  
  • Strong knowledge of hotel systems and software; previous experience with PBX or telephone systems is a plus.
  
  • Excellent verbal and written communication skills with the ability to engage with guests from diverse backgrounds.
  
  • Ability to multi-task and manage various duties in a fast-paced, high-pressure environment.
  
  • Exceptional organizational skills and attention to detail, ensuring all guest needs are met promptly and accurately.
  
  • Ability to maintain a professional, friendly, and positive attitude in all interactions.
  
  • Strong problem-solving skills, with the ability to handle guest complaints or issues with grace and professionalism.
  
  • Ability to work both independently and as part of a team.
  
  What We Offer:
  
  • Competitive compensation: Hourly rate of $21.00
  
  • Comprehensive benefits: Medical, Dental, Vision insurance, paid time off, 401(k) with matching, and more.
  
  • Training & development: Opportunities for career advancement and skill development.
  
  • Employee perks: Complimentary meals, discounted stays at Hyatt Hotels, and more.
  
  Why Join Alila Napa Valley?
  
  At Alila Napa Valley, we value integrity, creativity, and a commitment to excellence. We're dedicated to creating an inspiring work environment, where employees thrive in a culture that celebrates personal and professional growth. Join us and help craft memorable experiences for our guests while growing your career in hospitality.