Food & Beverage Supervisor - Chez Maggy Restaurant

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Food & Beverage Supervisor - Chez Maggy Restaurant

Description

When you stay at a Thompson Hotel, you are welcomed as a resident. With intuitive service, each guest is provided a tailored experience, enhancing personal travel journeys and bridging connections to the local perspective. Our hotels are located in timeless destinations, creating the kind of distinct experiences that can transform your day, your tripor even your life.

At Thompson, we believe our guests select our Hotel because of our caring and attentive colleagues who are focused on providing intuitive service and meaningful experiences tailored to each guest experience.We are a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.

This is not your typical career opportunity. At Thompson Denver, a member of the Hyatt collection, we believe our team members can thrive in an empowered, supportive, creative and energetic environment.

We're looking for an individual who embodies the luxury lifestyle experience. An ideal Thompson team member has a passion for creating unique experiences, that can quickly perpetuate a culture of great design and superlative service, with a sharp sense of humor. This candidate will have a passion for exceptional hotel service and who can express that belief in an atmosphere of spontaneity and authenticity.

The Restaurant Supervisor directly oversees and manages day-to-day operations and staffing as their primary responsibilities and in the absence of the F&B Manager acts as the Manager-on-Duty for all Food & Beverage outlets within Chez Maggy, Duel, IRD & Bar M. They ensure clear communication to serving staff daily, 86'd items from the menus, changes in menu items, and other pertinent information to be successful. Greet every guest, manager, co-worker or subordinate in a professional and friendly manner. Work directly with culinary team to ensure timeliness of delivery to guests and overall guest satisfaction of dining experience and service over all Food & Beverage areas.

The budgeted rate for this role starts at $23.00 - $25.00. Actual pay will be commensurate with experience.

Benefits:We have you covered with an awesome rewards package! Health and welfare plans? We have a range of choices for you and your eligible dependents. Financial wellbeing? Got it! Opt into our 401(k) plan, College Saving Plan or the Employee Stock Purchase Plan. Oh, and we don't want to leave out our lifestyle benefits! Paid vacation, holidays and sick leave, paid Family Bonding Time, Adoption Assistance, discounted and complimentary rooms at Hyatt locations across the globe, free colleague meals during shifts, wellbeing & educational assistance and many more! Don't forget, colleagues are able to use accrued vacation time after 90 days of employment!

This application window is anticipated to be open at a maximum of 30 days. Applications will be reviewed in the order in which they are received.

Our Values: Empathy Integrity Respect Inclusion Experimentation Wellbeing

Hyatt is an Equal Opportunity Employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity/Marital Status.Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Qualifications
Essential Functions:

• Lead, motivate, and coach the Chez Maggy Outlets teams to ensure that established cultural and core standards are met.

• Complete daily walk through of all space to ensure conditions are up to standards, cleanliness is maintained, proper set up of tables, and all items are in place as required.

• Maintain consistent and clear communication with Team regarding updates in policies and procedures pertaining to Food & Beverage departments as well as the Hotel and Company.

• Consistently hold team accountable for violations of policy or procedure as well as praise, encourage and coach positive performance through open discussions, performance reviews and direct feedback from guests, co-workers and senior level managers.

• Complete pre-shift walk through of the facilities to ensure room temperature, music level, TV channel settings and proper lighting meet hotel standards regardless of meal service period.

• Ensure proper set for meal service periods and make proper corrections as necessary.

• Regularly attend morning management meeting as representative of F&B Management team.

• Must be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts.

• Effectively prioritize duties and responsibilities as appropriate to business demand.

• Performance of managerial administrative functions to assist serving staff as need; to include but not limited to refunds for inadequate service, poor food quality and overall guest dissatisfaction.

• Describe and ensure quality of all food items, ingredients, and preparation methods

• Support serving staff as necessary and required based on business demand; i.e. take orders from guests, bus or clear tables and reset for next seating, stock and serve orders as needed.

• Control labor and operating expenses through effective shift labor management, purchasing decisions and inventory of other goods, and controls and management of monetary transactions within the

Food & Beverage Department.

• Ensure proper reporting of all voids, comp's, management exceptions or other monetary transactions that require special attention.

• Ensure proper training and use of the MICROS POS of all subordinates authorized to use the equipment.

• Ensure proper change available for server transactions.

• Conduct daily count of House F&B bank and coordinate proper change is received from Accounting Manager.

• Ensure proper Cash Handling procedures and policies are followed daily.

• Research transactional discrepancies with employees for proper accounting.

• Observe physical condition of facilities and equipment in the outlets and make recommendations for corrections and improvements as needed.

• Ensure safe practices within the Food & Beverage Department are followed by all employees.

• Complete end of shift walk through to ensure the completion of server side work, restocking, and cleanliness standards are met prior to releasing servers for the day.

• Daily written shift pass on communication required to effectively inform incoming managers of important staffing challenges, inventory shortages, guest complaints and resolutions, and other important hotel information pertaining to service & operations.

• Comply with Thompson Denver Policies, Procedures and Standards of Conduct outlined in the employee handbook.

• Regular attendance in accordance with the outlined policy explained in the employee handbook and as scheduled is required.

• Work harmoniously, cooperatively and professionally with co-workers and supervisors.

Essential Characteristics

• Takes pride in providing exceptional service to guests both internally and externally.

• Has a cheerful, upbeat attitude and naturally shares optimism with guests and employees.

• Fosters an approachable demeanor for employees to seek guidance and express concerns

• Works effectively and communicates with other departments to meet Hotel goals and maintain high level service standards; expresses "point of view" differences in a professional manner and involves others in developing "win-win" solutions in a timely manner

• Effectively addresses performance issues with employees in a manner that is perceived by the employee to be dignified, respectful and encouraging.

• Offer solutions when addressing or discussing issues for a more cohesive environment.