F&B Sales Coordinator

Salary Details

Salary Description: Competetive Salary Offered

Job Description For F&B Sales Coordinator

Description

Operational

• To report for duty punctually wearing the correct uniform and name badge according to the set standards.

• To maintain high standards of personal appearance and hygiene and adhere to the hotel/department grooming standards.

• To make table reservation and thereby effectively control and maximize the flow of guests.

• To maintain and update the hotel restaurants guest history records.

• To maintain and update the data on Reservation Assistant which include restaurant floor plans and seating capacity.

• To adhere to the telephone procedure of handling calls.

• To assist in the operation and service as required.

• To provide friendly, courteous and professional service at all times.

• To be fully conversant with all services and facilities offered by the hotel.

• To be aware of all hotel activities and Food and Beverage promotions.

• To perform opening and closing procedures established for the Place of Work.

• To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.

• To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and upsell alternatives.

• To be aware of special events going on in Delhi.

• To ensure that the place of work and surrounding area is kept clean and organized at all times.

• To maintain a good working relationship with your colleagues and all other departments.

• To comply with local legislation as required.

• To respond to any changes in the department as dictated by the needs of the Hotel.

• Ensure to keep all guest data confidential as per the Hyatt Compliance Policy

Other duties

• To understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel's policy on Fire, Hygiene, Health and Safety.

• To maintain a good rapport and working relationship with staff in the Place of Work and all other departments.

• To attend and contribute to all staff meetings Departmental and Hotel trainings scheduled and other related activities.

• To undertake any reasonable tasks and secondary duties as assigned by the Supervisor.

• To respond to any changes in the place of work as dictated by the hotel.

• To project at all times a positive and motivated attitude and exercise self-control.

• To have a complete understanding of the Income Audit Section in the Operations Manual and Policies & Procedures.

Qualifications

• Minimum 2+ years of experience in similar position.
• Ideally with a relevant degree or diploma in Hospitality or Tourism management.
• Excellent problem solving and interpersonal skills.
• Demonstrate a growth mindset
• Coach, mentor & Empower T.E.A.M