Events Service Manager

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Events Service Manager

Description

Operational

• Ensures that minimum brand standards have been implemented.

• Ensures that all Touches of Hyatt and the Food and Beverage Top 20 are implemented.

• Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.

• Works closely with other Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.

• Ensures that Banquet Services employees work in a supportive and flexible manner with other departments, in a spirit of "We work through Teams".

• Ensures that Banquet storage and Audio Visual areas are neat and organised, including the proper storage of props, and equipment.

• In the absence of Manager, conducts daily pre-shift briefings to employees on preparation, service and menu.

• Assists the Catering Sales team with creative suggestions and ideas.

• Liaises with the Kitchen and Beverage Department on daily operations and quality control.

• Ensures that all employees deliver the brand promise and provide exceptional guest service at all times.

• Ensures that employees also provide excellent service to internal customers in other departments as appropriate.

• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

• Maintains positive guest and colleague interactions with good working relationships.

• Establishes a rapport with guests maintaining good customer relationships.

• Personally and frequently verifies that guests are receiving the best possible service.

• Spends time at Banquet Services (during peak periods) to ensure that they are managed well by the respective employees and functions to the fullest expectations.

Administrative

• Assists to ensure that the Food and Beverage activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate.

• Assists to prepare and update Departmental Operations Manuals as appropriate.

• Assists to conduct regular divisional communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary.

Financial

• Maximises employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.

• Focuses attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment.

• Assists with the preparation of the annual Food and Beverage Business Plan ensuring Divisional Objectives fully address business objectives of the hotel and needs of employees.

• Assists in managing the Banquet Services department as independent profit centre.

• Assists with the preparation and regular update of the Banquet Services Departmental Budget, in close cooperation with the Director of Food and Beverage ensuring targets are met and costs are effectively controlled.

• Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information

• Manages costs proactively based on key performance indicators, works with the respective Heads of Department as appropriate.

• Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system.

People

• Assists in the recruitment and selection of all Banquet Services employees. Adheres to hotel guidelines when recruiting and uses a competency-based approach to selecting employees.

• Oversees the punctuality and appearance of all Banquet Services employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department's grooming standards.

• Maximises the effectiveness of employees by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.

• Assists to conduct annual Performance Development Discussions with employees and to support them in their professional development goals.

• Assists in the development of Departmental Trainers through ongoing feedback and monthly meetings.

• Plans and implements effective training programmes for employees in coordination with the Training Manager and Departmental Trainers.

• Assists in the preparation and posting of weekly work schedules, making sure that they reflect business needs and other key performance indicators.

• Encourages employees to be creative and innovative, challenging and recognising them for their contribution to the success of the operation.

• Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt's Values and Culture Characteristics.

• Ensures that all employees have a complete understanding of and adhere to employee rules and regulations.

• Ensures that employees follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.

• Assists to feedback the results of the Employee Engagement Survey and ensure that the relevant changes are implemented.

Marketing

• Assists Catering/ Banquet Sales in identifying market needs and trends.

• Evaluates local, national and international market trends, vendors and other hotel/restaurant operations constantly to make sure that the hotel's operations remain competitive and cutting edge.

• Continuously seeks Marketing and Public Relations opportunities to increase awareness and ultimately business.

Other duties

• Exercises responsible management and behaviour at all times and positively representing the hotel management team and Hyatt International.

• Understands and strictly adheres to Rules and Regulations established in the Employee Handbook and the hotel's policies concerning fire, hygiene, health and safety.

• Ensures high standards of personal prsesentation and grooming.

• Responds to changes in the Food and Beverage function as dictated by the industry, company and hotel.

• Attends training sessions and meetings as and when required.

• Carries out any other reasonable duties and responsibilities as assigned.

Qualifications
• Minimum 2+ years of experience in similar position.

• Exceptional problem-solving and decision-making abilities.

• Ability to thrive in a fast-paced, results-driven environment.

• Excellent problem solving and interpersonal skills.

• Demonstrate a growth mindset

• Coach, mentor & Empower T.E.A.M.