Events Concierge/Planner

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Events Concierge/Planner

Description

Summary

The Event Concierge/Planner is the liaison between the Event Sales and the on-site meeting or special event contacts. This position is highly visible and the central point for handling and addressing special needs or requests from the meeting/event planner and/or vendors associated with the events contracted onsite. It requires detailed knowledge of the hotel meeting facilities, group dynamics, wedding dynamics, and event details.

The Event Concierge/Planner must be resourceful, professional, and able to effectively communicate with all departments of the Hotel in order to resolve concerns quickly, adapt to changes, satisfy the needs of our clients and vendors, and ensure an experience that exceeds expectations.

The purpose of the Event Concierge/Planner is to provide our customers with a constant presence on the floor and at the complete disposal of the client.They should respond to any request within 5 minutes and resolve the request within 15 minutes.

Qualifications
Qualifications

Event Concierge Job Responsibilities include, but are not limited to:

•Perform Meeting Room & Event Space Inspections to ensure total satisfaction with facilities and equipment per the client's specifications

•Constantly monitor Customers' personal and practical needs, making sure that they are fully satisfied throughout the entire day and stay.

•Immediate Response is Key (Respond within 5 minutes, resolve within 15 minutes)

•Provide feedback to other departments involved in planning and organizing the function

•Meet and Greet Site inspections when possible

•Attend Weekly Resume and Event Order Review meetings

•Attend Pre-Convention and Post-Con Meetings

•Confirm that VIP rooms and amenities are set accordingly

•Monitor and assist with directing event traffic (during busy times) and shuttle movements

•Locate boxes and retrieve them when appropriate

•Creation and placement of directional signage for all Events

•Service Recovery (turn a negative experience into a positive experience before the guest departs the hotel)

•Constant contact and communication with the planners and vendors, including pre & post-event communicationto schedule appointments and provide updates on meeting/event/wedding arrangements

•Assist Events Sales Team with detailing events in Event Management System

•Assist with the coordination of meeting and event logistics, including on-property transportation, accommodations, and vendor communication.

•Provide on-site support during events, including set-up, logistics coordination, and troubleshooting.

QUALIFICATIONS/SKILLS:

Requirements are representative of minimum levels of knowledge, skills and /or abilities.To perform this job successfully, the employee will possess the abilities or aptitudes to perform each duty proficiently, with or without reasonable accommodations.

Essential:

•Open Availability Required- must be available to work a varying schedule,including evenings, weekends, and holidays

•Ability to effectively communicate in English (speak, read, write) with guests, co-workers and management to their understanding.

•Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness, and work with a minimum of supervision.

•Desire to create exceptional experiences for meeting planners, wedding couples, and their guests

•High school graduate, some college.

•Punctuality and regular and reliable attendance.

•Strong Interpersonal skills and the ability to work well with co-workers and the public.

•Repetitive hand motion (typing) for extended periods of time.