Event Concierge

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Event Concierge

Description

As an Event Concierge at our resort, you will be an ambassador who connect the resort staff with event planners to ensure the success of onsite events. This position is highly visible and the central point for handling and addressing special needs or requests. It requires detailed knowledge of the resort meeting facilities, group dynamics, and event details. Your excellent communication and organizational skills will be essential in liaising with various departments to guarantee the smooth flow of events, leaving a lasting impression on our guests. Join our team and be a key contributor to creating unforgettable moments for our guests at our resort.

The Event Concierge will always conduct him/herself in a manner that supports the Core Values of Hyatt Hotels:

Empathy, Experimentation, Inclusion, Integrity, Respect, Wellbeing
ESSENTIAL JOB FUNCTIONS:
There are primary roles of the Event Concierge:

• Resort Ambassador: Represents the Destination by Hyatt brand and makes a connection with the meeting planner to ensure that the resort has a positive image.

• Liaison from the Onsite Meeting Planner to All Departments: Stays in close contact with all resort departments to ensure that all planner and resort requests are met.

• Resort Ground Support Representative: The eyes and ears for all meetings and special events, communicating specifically with the Events Department to ensure the managers feel the operations is running smoothly. Checking all event space and comparing to event orders prior to planner arrival to make sure everything is ready exactly as desired. First eyes on the floor for both internal and external contacts.

• Solution Creator: Communicating and addressing concerns and opportunities with planners and helping quickly find creative solutions. Anticipate needs before requests are made.

The colleague is held accountable for all duties of this job and other duties as assigned.

Qualifications
• Previous internships or entry-level positions in banquets/ events required.

• Previous Hotel or Resort experience required.

• Must be authorized to work in the United States

• Must be able to life 50 lbs.

• Refined verbal and written communication skills.
• Present a professional appearance and confidence.
• Candidates should be extremely detail oriented, organized and be able to handle a fast-paced environment
• Strong time management & multi-tasking skills with the ability to work well under pressure
• Ability to quickly learn new computer systems
• Understanding of food and beverage operations
• Excellent knowledge of Outlook
• Excellent customer service skills
• Must be able to work a flexible schedule, including evenings, weekends and holidays

WORKING CONDITIONS:

As a Resort Event Concierge, you will thrive in a dynamic and vibrant working environment that caters to the diverse needs of our guests. Your workdays will be characterized by a mix of office-based tasks and on-site responsibilities, providing you with a unique and engaging experience. You can expect to collaborate closely with clients, vendors, and internal teams, ensuring effective communication and coordination. The role may involve irregular working hours, especially during peak event seasons, weekends, and holidays, as events often take place during these times. You'll find yourself navigating through various event spaces within the resort, overseeing setups, and ensuring that every detail aligns with the client's vision. Adaptability is key, as you may need to address unexpected challenges or last-minute requests with poise and efficiency. While the pace can be fast-paced and demanding, the reward comes in the form of creating memorable experiences for our guests and contributing to the success of diverse and exciting events held within the luxurious backdrop of our resort.

This job description in no way states or implies that these are the only duties to be performed by this Colleague. He or she will be required to follow other instructions and perform other work-related duties requested by his or her supervisor.