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Duty Manager - Park Hyatt Kuala Lumpur

Industry : Hotels & Resorts

Department : Front of House

Location : Kuala Lumpur, Malaysia

Level : Management

Posted : 18 Nov 2024

Job Role : Assistant Front Office Manager

Recruiter : Hyatt Hotels

Job Ref : HOZ35118

Employment Type: Permanent

Job Type :

Validate Through : 2024-12-16

Salary Range (monthly): 2,000 to 8,000

Contact : HR Department

: Any

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Duty Manager - Park Hyatt Kuala Lumpur

Description

You will be responsible for assisting with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting associate, guest and owner expectations. The Duty Manager - Front Office is responsible for assisting the Front Office Manager and Assistant Front Office Manager in managing the day-to-day operation of the Front Desk at the hotel. The Duty Manager - Front Office is also a point of contact for handling guest complaints and emergencies, providing leadership and support to the Front Office team, and ensuring a seamless guest experience.

Qualifications

Due to work permit restrictions, this position is only open for Malaysian Citizens and Permanent Residents of Malaysia.
Ideally with a university degree/diploma in hospitality/hotel management.
Work experience as an Assistant Manager - Front Office or Team Leader - Front Office / Guest Relations within luxury hotels is preferred.
Strong understanding of Front Office operations, including Front Desk and guest relations.
Excellent communication, interpersonal, organisational and time management skills with the ability to handle high-pressure situations, resolve conflicts, and address guest complaints effectively.